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Product Operations Specialist, Hivemind Product (R3292)

About Shield AI     

Founded in 2015, Shield AI is a venture-backed defense technology company focused on protecting service members and civilians with intelligent systems. Its flagship autonomy software, Hivemind, powers aircraft, drones, and other platforms, enabling complex missions with high reliability in contested environments. With offices in San Diego, Dallas, Washington, D.C., and internationally, Shield AI’s products actively support U.S. and allied operations worldwide.


For more information, visit www.shield.ai. Follow Shield AI on LinkedIn,Twitter, and Instagram.   


We are seeking a Product Operations Specialist to work closely with Head of product, ensuring efficient execution across organization, alignment for strategic initiatives and managing day-2-day operations. This role is ideal for a highly organized, analytical, comfortable with ambiguity and adaptable individual passionate about technology, defense, and AI-driven solutions. 


What you'll do:
  • Act as the execution muscle and strategic advisor to the product leadership, enabling faster and efficient decision-making and operational planning. 
  • Build and maintain strong relationships with colleagues across all departments. 
  • Effectively communicate information and updates to the Head of product and other stakeholders. 
  • Drive efficient and fast-paced cross-functional collaboration across engineering, product and businessfunctions, aligned to outlined product strategy and vision 
  • Monitor and track key initiatives, ensuring execution aligns with product and business goals. 
  • Preparecompelling and well-articulated executive briefings, board materials, and internal reports, as needed by senior leadership 
  • Develop and implement process improvement initiatives, such as workflow optimization, automation, and standardization.    
  • Identify, suggest and implement data-driven operational frameworks for efficiency. 
  • Anticipate and identify risks and bottlenecks in product and operational processes and propose solutions. 


Required qualifications:
  • 4-7 years of experience in a strategy, operations, consulting, product management, or Chief of Staff-like role (preferably in tech, defense, or AI industries). 
  • Strong analytical, problem-solving, and project management skills. 
  • Excellent written and verbal communication skills, with the ability to distill complex information. 
  • Experience working in fast-paced environments, preferably startups or defense tech companies. 
  • Strong understanding of AI, defense technology, and government contracting is a plus. 
  • Security clearance (or ability to obtain one) may be required. 


Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity


Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)


Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.


###


Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. 

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CEO of Shield AI
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Ryan Tseng
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What You Should Know About Product Operations Specialist, Hivemind Product (R3292), Shield AI

Join Shield AI as a Product Operations Specialist and play a critical role in revolutionizing defense technology right from our San Diego Metro Area office! At Shield AI, we are passionate about safeguarding service members and civilians with our cutting-edge AI systems. As a Product Operations Specialist, you’ll work closely with the Head of Product, driving efficient execution across our organization. Your day-to-day will involve building strong partnerships with teams across engineering, product, and business functions, ensuring alignment with strategic initiatives. If you thrive in fast-paced environments and have a knack for analytics and problem-solving, this might be the perfect fit for you! You’ll help us navigate the complexities of operational planning, facilitate seamless communication, and monitor key initiatives that align with our goals. Additionally, your insight will be invaluable in identifying risks and implementing data-driven operational frameworks to enhance our productivity. If you're excited about technology and innovation in defense, we want to hear from you! Your contributions will help us maintain our position as a leader in AI-driven solutions designed to meet the needs of defense operations worldwide.

Frequently Asked Questions (FAQs) for Product Operations Specialist, Hivemind Product (R3292) Role at Shield AI
What are the day-to-day responsibilities of a Product Operations Specialist at Shield AI?

As a Product Operations Specialist at Shield AI, your day-to-day responsibilities include driving operational planning and execution, fostering cross-functional collaboration, and preparing executive briefings for senior leadership to ensure smooth operations. You'll be the key liaison among departments, ensuring everyone is aligned with the strategic vision of our products.

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What qualifications do I need to become a Product Operations Specialist at Shield AI?

To qualify for the Product Operations Specialist position at Shield AI, candidates should possess 4 to 7 years of experience in operations, strategy, or a similar role, particularly in tech or defense. Strong analytical skills, excellent communication abilities, and experience in fast-paced environments are also essential.

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How does Shield AI support professional growth for Product Operations Specialists?

At Shield AI, we prioritize the growth of our team members. As a Product Operations Specialist, you will have the opportunity to engage in various projects and initiatives that not only enhance your skill set but also align with your career goals. Continuous learning and development are integral parts of our culture.

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What makes working for Shield AI as a Product Operations Specialist unique?

Working for Shield AI as a Product Operations Specialist is unique due to our commitment to cutting-edge technology in defense. You'll be part of a team dedicated to making a real impact on the safety and effectiveness of defense operations, all while collaborating with passionate professionals in a dynamic and innovative environment.

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Can a candidate without a security clearance apply for the Product Operations Specialist position at Shield AI?

Yes, candidates without a security clearance can apply for the Product Operations Specialist position at Shield AI. However, please note that obtaining a security clearance may be a requirement of the role, and we will guide you through that process if needed.

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Common Interview Questions for Product Operations Specialist, Hivemind Product (R3292)
How do you prioritize tasks as a Product Operations Specialist?

When prioritizing tasks, I assess the impact and urgency of each project against our strategic goals. I utilize frameworks like executive briefings and operational reports to see what aligns best with our core objectives at Shield AI, ensuring my focus remains on high-impact initiatives.

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Can you explain how you drive cross-functional collaboration?

Driving cross-functional collaboration involves clear communication and regular check-ins with teams. At Shield AI, I would establish systematic updates and meetings to ensure everyone is informed about ongoing projects and to facilitate discussions about potential challenges or innovations.

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Describe your experience with process improvement initiatives.

In my previous roles, I led several process improvement initiatives that streamlined workflows and increased efficiency. At Shield AI, I would leverage my analytical skills to identify bottlenecks in operations and implement data-driven solutions that promote operational excellence.

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What strategies would you use to manage project risks?

To manage project risks, I would proactively identify potential issues through regular risk assessment meetings. At Shield AI, I would work closely with teams to develop contingency plans and monitor progress, mitigating risks before they impact our objectives.

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How do you ensure effective communication among stakeholders?

Effective communication begins with understanding the audience. I tailor my communication style to suit the needs of different stakeholders, ensuring all relevant parties are informed and aligned on project statuses and strategic goals at Shield AI.

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What tools do you find most effective for managing operations?

I find that utilizing project management tools like Asana or Jira, combined with data analytics platforms, allows me to effectively track operations. At Shield AI, I would ensure I use the most relevant tools that foster transparency and collaboration.

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How do you approach gathering and analyzing data?

I approach data analysis by first defining the key metrics that matter most to our strategic goals. I then gather relevant data using both quantitative and qualitative methods, ensuring to present findings in a way that guides decision-making at Shield AI.

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What interests you about working in the defense technology sector?

I am deeply motivated by the opportunity to contribute to innovations that enhance national security and protect lives. Working in defense technology, especially at a pioneering company like Shield AI, aligns with my values and aspirations to leverage technology for greater good.

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How do you handle ambiguity in your work?

Handling ambiguity requires adaptability and a proactive mindset. I break down complex situations into manageable components, seeking clarity through collaboration and research, ensuring that I remain aligned with the mission at Shield AI.

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What qualities do you believe are important for a Product Operations Specialist?

Key qualities for a Product Operations Specialist include strong analytical skills, adaptability, excellent communication abilities, and a collaborative spirit. At Shield AI, these traits would help foster an environment of innovation and strategic alignment.

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Our mission is to protect service members and civilians with intelligent systems.

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DATE POSTED
March 22, 2025

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