Process Consultant

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of a Process Consultant, in Netcompany-Intrasoft?

As a Process Consultant, you will:

• Lead the development and adoption of operational best practices for service management processes;
• Contribute to definition of an overall process strategy and goals, and ensure they are understood across all services for all processes;
• Organize process advisory and tactical boards with process stakeholders;
• Ensure the management and ongoing optimization of a centralized and fully integrated toolset solution;
• Ensure process owners and controllers are in place with clearly defined roles and responsibilities;
• Ensuring that process KPI’s are in place;
• Maintain structure and content of the process documentation in the knowledge management system;
• Organize process reviews in order to continually improve and drive the effectiveness of all processes.

What would make you a fit for the role:

• University degree in Computer Science, Information Technology, or a related field and minimum 4 years' relevant experience;
• Excellent understanding of IT service management best practices and standards (e.g. ITIL, IT4IT);
• Experience with process delivery in multi-tower and multi-site environment;
• Competent in using a variety of planning methodologies.
• Strong analytical skills with ability to interpret data and statistics;
• Experience in forecasting and scheduling;
• Excellent communication skills in English;
• Minimum 1 Technical Certification from the list below:
  • ITIL4 Managing Professional
  • ITILv3 Intermediate / Expert / MACL
  • IT4IT certification
  • UML, BPMN 2.0 (Business Modelling)
  • OMG Certified Expert in BPM (OCEB)

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.