ServiceNow Senior Project Manager (UK)

A ServiceNow Senior Project Manager at NewRocket is responsible for leading and guiding technical staff on ServiceNow project implementations. This role requires defining project scope and objectives, planning project stages, and ensuring that all deadlines, standards, and budget targets are met. The Senior PM will manage communications, facilitate meetings, mitigate risks, and track project progress, all while navigating a matrixed organization.

To qualify for the ServiceNow Senior Project Manager position at NewRocket, candidates should have 8-12 years of relevant business experience, with at least 5 years in technology project management. A Bachelor’s degree in Business Management or a related field, along with PMP certification, is essential. Agile/SCRUM certifications and ServiceNow experience are preferred, emphasizing a strong background in project methodologies.

NewRocket values leadership, problem-solving skills, and the ability to foster collaboration and innovation in a team setting. A successful Senior Project Manager will also demonstrate strong communication skills, attention to detail, and the capability to manage multiple projects while adapting to change and ambiguity effectively.

The ServiceNow Senior Project Manager plays a crucial role in driving project implementations that solve business challenges for clients, directly aligning with NewRocket's mission to create meaningful experiences. By ensuring successful project execution, the Senior PM helps enhance client relationships and deliver extraordinary results, solidifying NewRocket’s position as a go-to ServiceNow partner.

At NewRocket, the ServiceNow Senior Project Manager utilizes Agile and iterative project management methodologies to effectively manage projects. This involves continuous collaboration with team members, adapting to changes in project scope, and fostering an environment that emphasizes quality deliverables and stakeholder engagement.

When answering this question, share specific examples of ServiceNow projects you have managed, outlining your role, key challenges faced, and how you overcame them. Highlighting your leadership in steering the project towards successful outcomes will demonstrate your qualifications effectively.

To answer this question, discuss methods you utilize for task prioritization, such as using a matrix to assess the urgency and impact of tasks. Illustrate your approach with a tangible example that reflects your analytical thinking and organizational skills.

Share your experience with specific project management tools like JIRA, Trello, or Microsoft Project. Explain why you prefer them, focusing on features that aid in tracking progress, resource management, and facilitating team collaboration.

Demonstrate your negotiation and facilitation skills when discussing scope changes. Talk about how you involve stakeholders in evaluating the implications of these changes and how you communicate potential impacts to maintain project alignment.

Discuss specific strategies you have employed to motivate your team, such as setting achievable goals, recognizing individual contributions, and fostering an open communication culture. Highlighting your investment in team morale will resonate well with interviewers.

Illustrate the significance of risk assessment by discussing how it impacts project success. Provide an example where proactive risk management helped mitigate issues before they escalated, emphasizing your analytical and forward-thinking approach.

Share detailed experiences with Agile methodologies, explaining how you implemented Agile practices within your teams. Discuss the outcomes of employing Agile principles, showcasing improvements in team collaboration and project delivery.

Articulate your criteria for measuring project success, such as adherence to schedule, budget, and quality standards. Providing tangible metrics from past projects adds credibility to your assessment methods and aligns with industry practices.

Highlight your approach to stakeholder communication, emphasizing the importance of regular updates and transparent dialogue. Discuss tools and strategies you use to keep everyone aligned and informed throughout the project lifecycle.

Respond by outlining a challenge you've encountered in managing IT projects, such as managing cross-functional teams or navigating complex technical environments. Discuss how you've effectively tackled this challenge, demonstrating your problem-solving capabilities.