Operations Support

The Operations Support position at Northstar Behavioral Health involves several key responsibilities, including collaborating with the Operations Coordinator on service line management, monitoring payments, and reviewing progress to enhance patient care. This role is crucial for maintaining compliance with Minnesota's Department of Human Services and health regulations, making it essential for effective treatment and recovery services.

To qualify for the Operations Support role at Northstar Behavioral Health, candidates need a high school diploma or GED, proficiency in Procentive, Google Drive, and Microsoft Office, and the ability to pass a background study in DHS. Additionally, candidates should be free from chemical use problems for at least one year prior to applying.

An Operations Support professional at Northstar Behavioral Health should possess excellent organizational management skills, strong interpersonal relationship-building abilities, and a willingness to stay updated on relevant laws and regulations. The ability to learn new software quickly is also crucial in this position.

Northstar Behavioral Health offers training opportunities for the Operations Support position, particularly in CPR and First Aid, to ensure that all staff members are equipped to provide safe and effective support. Additional training related to Minnesota Department of Human Services regulations will also be provided.

Candidates can expect a positive and collaborative workplace culture at Northstar Behavioral Health, where every team member is valued for their contributions to the mission of helping those struggling with addiction. The organization promotes open communication, confidentiality, and a shared commitment to service excellence.

To prioritize tasks effectively, I assess the urgency and importance of each task, focusing on those that impact patient care directly. I also maintain a flexible mindset to adjust priorities as needed.

In my previous role, I ensured confidentiality by adhering to HIPAA guidelines when handling patient records, only sharing information with authorized personnel and keeping sensitive discussions private at all times.

I have worked with Procentive, where I managed client information, tracked treatment progress, and processed payments efficiently. My familiarity with the software enables me to support operations seamlessly.

I focus on active listening and empathy when communicating with coworkers and patients. By understanding their perspectives and fostering trust, I can develop strong, collaborative relationships.

I would address the situation by first assessing the details and understanding the reasons behind the deviation. Then, I would communicate with the Operations Coordinator to discuss corrective actions and ensure compliance.

I subscribe to updates from credible resources like the Minnesota Department of Human Services and engage in professional development opportunities, such as webinars and workshops, to stay informed about changes in regulations.

I approach problem-solving by analyzing the issue from multiple angles, involving relevant stakeholders in discussions, and developing a solution that prioritizes patient well-being while adhering to organizational policies.

I'm motivated by the ability to make a positive impact on people's lives. Seeing individuals overcome challenges and achieve their goals inspires me to contribute to their journeys through support and care.

I once had to learn a new reporting software within a tight deadline. I dedicated extra hours to practice, consulted resources, and sought help from colleagues, which enabled me to quickly become proficient and meet the deadline.

I believe clarity is key to effective communication. Ensuring that messages are concise and comprehensible helps prevent misunderstandings and keeps everyone aligned toward shared goals.