Job details

Operations Coordinator Physici OBGYN Full-time Days

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Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Physician Operations Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

Supervise and direct the offices front-line clinical and clerical staff.
Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
Oversee and direct day to day office operations within budget guidelines.
Manage providers' schedules with templates and optimize patient care hours to enhance productivity.
Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
Ensure that service excellence is delivered and perform service recovery whenever necessary.
Manage office and medical surgical supplies within budget.
Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
Conduct office staff meetings on a regular basis.
Attend and actively participate in manager/supervisor meetings.
Ensure that patient dignity and confidentiality are maintained at all times.

Additional Functions:

Review and approve automated time reports for accuracy.
Develop tools to support staff and enhance efficiency.
Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews.
Provide one to one coaching and mentoring.
Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc).
Monitor daily transaction activity to ensure compliance with procedures.
Resolve complex or critical situations involving patients, staff and customers: consults with manager for guidance as needed (e.g., complaints, discipline, etc.).
Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
Develop and implement policies and procedures as needed to support the practice.
Complete other duties as assigned.

EOE including Disabled and Veterans.

Qualifications

Required:

Bachelors degree or equivalent work experience.
Minimum of three years work experience in a medical or related business.
Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, Medicaid.
Solid understanding of patient flow in a medical office.
Leadership experience.
Working knowledge of medical software, Word and Excel.
Experience managing daily cash activity and reconciling income reports with daily payments.

Desired:

Knowledge of CPT and ICD-9 coding.
Supervisory experience.

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Average salary estimate

$70000 / YEARLY (est.)

min

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$60000K

$80000K

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What You Should Know About Operations Coordinator Physici OBGYN Full-time Days , Northwestern Memorial Healthcare

At Northwestern Medicine, we're on a mission to revolutionize patient care, and we're looking for an enthusiastic full-time Operations Coordinator in our OBGYN department to join our vibrant team at 251 E. Huron, Chicago, IL. As the Operations Coordinator, your role is crucial in supervising our front-line clinical and clerical staff, ensuring everything runs smoothly like clockwork. You'll be at the heart of our day-to-day operations, managing provider schedules to optimize patient care and enhance productivity. With your leadership skills, you'll participate in hiring, training, and motivating staff while fostering a positive workplace culture. Financial responsibilities will be part of your duties, which means overseeing cash management and ensuring compliance with budgeting practices. We value our employees and offer competitive benefits, including tuition reimbursement and loan forgiveness. What really sets us apart is our commitment to service excellence, so you will also be instrumental in ensuring that our patients receive the highest level of care and satisfaction. If you pride yourself on multi-tasking and love the idea of coaching your team to success, we can't wait to meet you! Ready to take the next step in your career with us?

Frequently Asked Questions (FAQs) for Operations Coordinator Physici OBGYN Full-time Days Role at Northwestern Memorial Healthcare

What are the main responsibilities of an Operations Coordinator at Northwestern Medicine?

The Operations Coordinator at Northwestern Medicine is responsible for supervising clinical and clerical staff, managing day-to-day office operations, optimizing provider schedules, and ensuring service excellence. This role includes hiring and training employees, overseeing cash management, and maintaining compliance with health standards and regulatory guidelines.