Operations Coordinator Physici OBGYN Full-time Days

The Operations Coordinator at Northwestern Medicine is responsible for supervising clinical and clerical staff, managing day-to-day office operations, optimizing provider schedules, and ensuring service excellence. This role includes hiring and training employees, overseeing cash management, and maintaining compliance with health standards and regulatory guidelines.

To apply for the Operations Coordinator position at Northwestern Medicine, you'll need a bachelor's degree or equivalent experience, along with a minimum of three years of work experience within a medical or related business. Familiarity with insurance plans, patient flow, and medical software, as well as leadership experience, are essential.

The Operations Coordinator plays a vital role in enhancing patient care by optimizing schedules, ensuring resources are appropriately allocated, and overseeing staff training and performance. This focus on operational efficiency directly contributes to increased patient satisfaction and seamless service delivery within the OBGYN department.

Beneficial skills for the Operations Coordinator role at Northwestern Medicine include strong leadership and communication skills, financial management abilities, proficiency in medical software, and an understanding of patient flow and healthcare operations. Knowledge of CPT and ICD-9 coding is a plus.

A typical day for an Operations Coordinator in OBGYN at Northwestern Medicine includes managing staff and schedules, handling cash management duties, conducting staff meetings, and ensuring compliance with policies and procedures. You'll also be involved in resolving patient concerns and enhancing operational efficiency.

While answering this question, highlight your previous roles where you supervised clinical staff. Discuss specific responsibilities such as hiring, training, and performance evaluations, and provide examples of how you managed team dynamics and fostered a collaborative environment.

When answering, explain your method for prioritizing tasks, such as identifying urgent matters based on patient needs and operational requirements. Discuss tools or strategies you've used to keep the workflow organized and efficient, ensuring that patient care remains the top priority.

Focus on your strategies to enhance patient experiences, such as gathering feedback, implementing suggestions, and training staff on service excellence. Share specific initiatives you've led that resulted in improved patient satisfaction metrics.

Discuss your conflict resolution approach, emphasizing communication and understanding. Provide an example of a situation where you successfully resolved a conflict and how it benefited team dynamics and overall office workflow.

Detail your experience in managing budgets, including overseeing department expenses, analyzing spending patterns, and ensuring compliance with financial guidelines. Use examples to demonstrate your ability to maintain fiscal responsibility while supporting quality care objectives.

Share a specific example of a process or system you implemented that enhanced operational efficiency. Describe the challenges you faced and the measurable outcomes that demonstrated the success of your initiative.

Highlight the importance of technology in maintaining organized records, streamlining scheduling, and facilitating communication between staff members. Discuss specific software or tools you have experience with and their impact on patient care and operational efficiency.

Discuss your understanding of healthcare regulations and your experience in ensuring compliance. Highlight processes you've implemented to educate staff on regulations and monitor adherence in daily operations.

Talk about your leadership style and the techniques you use to create a motivated and collaborative team. Discuss the importance of communication, setting clear expectations, and providing constructive feedback in fostering a high-performing environment.

When tackling this question, express your enthusiasm for Northwestern Medicine’s mission and values. State how your skills and experiences align with the goals of the organization, and convey your passion for contributing to better patient care in the OBGYN department.