Customer Service Specialist

As a Customer Service Specialist at Novomatic Technologies Poland, your key responsibilities include responding to customer inquiries, assisting with account management, identifying and reporting technical errors, and providing support for various issues related to sports betting. You will also help customers stay informed about current promotions and foster responsible gaming practices.

To qualify for the Customer Service Specialist position at Novomatic Technologies Poland, candidates should possess excellent communication skills, proficiency in the Polish language at a C2 level, and effective problem-solving abilities. Experience in customer service, especially in the sports betting industry, along with familiarity with CRM tools, will be advantageous.

While prior experience in the sports betting industry is not mandatory, it is preferred for the Customer Service Specialist role at Novomatic Technologies Poland. Candidates with a background in customer service and a passion for sports will have an advantage in understanding the nuances of customer inquiries.

The work environment for a Customer Service Specialist at Novomatic Technologies Poland is energetic and team-oriented. You’ll be part of a collaborative team that values feedback and continuous improvement. The role requires flexibility for shift work, including weekends and holidays, but also offers opportunities for professional growth and skill enhancement.

Beneficial technical skills for a Customer Service Specialist at Novomatic Technologies Poland include proficiency with customer service tools like CRM systems, basic technical troubleshooting abilities, and familiarity with online betting platforms. Knowledge of English or additional languages like Russian or Ukrainian at a communicative level is a plus.

To handle difficult customer interactions effectively, maintain a calm demeanor, actively listen to the customer's concerns, and show empathy. Acknowledge their feelings and work towards a solution by clarifying what can be done. It’s essential to communicate clearly and ensure the customer feels heard and valued.

In answering this, choose a specific instance where you successfully addressed a customer's problem. Describe the situation, your actions, and the outcome. Emphasize your problem-solving skills and how your actions positively impacted the customer experience, showing your dedication to excellent service.

To ensure excellent customer service, I focus on active listening, prompt responses, and thorough follow-ups. By maintaining positive communication and ensuring I fully understand customer needs, I can provide tailored solutions that leave customers satisfied and supported.

In a busy customer service environment, I prioritize tasks by assessing urgency and impact. I tackle high-priority customer issues first, ensuring immediate needs are addressed while balancing ongoing tasks. Effective time management and collaboration with team members also play crucial roles.

In discussing your experience with CRM systems, highlight any specific platforms you’ve used, your comfort level, and how they have helped you manage customer interactions. Explain how using a CRM enhances customer relationships by providing insights and tracking inquiries.

Responsible gaming involves promoting safe and sustainable practices among players to prevent gambling-related issues. Knowledge in this area is crucial for a Customer Service Specialist, as you’ll often guide customers on safe betting practices and provide resources for help if needed.

In high-pressure situations, I stay focused and calm, utilizing stress management techniques to maintain a professional demeanor. I prioritize tasks, manage my time effectively, and seek assistance when necessary, ensuring that customers receive the support they need without delays.

Express your interest in Novomatic Technologies Poland by discussing the company's reputation in the gaming industry, its commitment to customer satisfaction, and your passion for sports. Highlight how your values align with the company’s mission and your eagerness to contribute positively.

Essential qualities for a Customer Service Specialist include excellent communication skills, empathy, problem-solving abilities, and patience. A strong understanding of the product and a proactive approach to helping customers also enhance the overall customer experience.

To collect and report customer feedback, I would use structured methods such as surveys, direct inquiries during interactions, and monitoring social media comments. Compiling this feedback into actionable reports ensures the team can address issues and improve services based on customer insights.