Client Support Coordinator (EST, Spanish/English Bilingual)

As a Client Support Coordinator at Octave, your responsibilities will range from managing client communications across various platforms to being a key resource for client education about our services. You will also assist in onboarding new clients, handle paperwork, and track medical records requests, all while ensuring a supportive and compassionate environment.

To qualify for the Client Support Coordinator role at Octave, you must be bilingual in Spanish and English. A minimum of one year in a high-touch customer service role is required, along with at least two years in an administrative role. While experience in healthcare and familiarity with medical records can be beneficial, strong communication skills and attention to detail are crucial for success.

At Octave, the role of Client Support Coordinator is valued highly, with a focus on collaboration and continuous improvement. You'll work closely with the Operations Support Team to identify innovative solutions, streamline processes, and contribute to delivering exceptional care, all within a supportive framework defined by our company values.

Client Support Coordinators at Octave typically work from 9 AM to 5:30 PM EST, Monday through Friday. There may be occasional weekend coverage required for PTO, ensuring that you remain engaged with clients during critical times and receive the support you need to succeed in your role.

The salary for a Client Support Coordinator at Octave varies depending on location but ranges from $23.51 to $28.75 per hour, depending on your experience and qualifications. Octave is committed to pay equity and transparency, ensuring fair compensation for your hard work.

In responding to this question, focus on active listening and empathy. Share a specific example and explain how you managed to resolve the issue thoughtfully while maintaining a positive relationship with the client.

When asked this question, describe your approach to organization and time management. Offer an example where prioritizing tasks led to successful outcomes while ensuring client satisfaction.

Emphasize your communication skills and ability to connect with clients. Provide examples of techniques you've used, such as utilizing visual aids or simplifying complex information to ensure understanding.

In your response, outline your understanding of confidentiality protocols and the importance of data protection. Mention any training or experiences you've had that focused on maintaining client privacy.

Share specific experiences you've had managing medical records, highlighting your attention to detail and accuracy. Connect this experience to how it will benefit you in the Client Support Coordinator position at Octave.

Define empathy as the ability to share and understand another person's feelings. Discuss how this quality shapes your interactions with clients and contributes to exceptional service.

Describe your belief in open communication and shared goals. Share an example of a successful team project you've contributed to that required collaboration and support.

Highlight your skills, experiences, and alignment with Octave's mission and values. Emphasize your passion for client support and commitment to professional growth.

Discuss your familiarity with various software tools. Share techniques you use to stay organized and efficient while managing multiple tasks simultaneously.

Explain your approach to clarifying misunderstandings, focusing on the importance of patience and effective communication. Provide a brief example of how you've successfully resolved similar situations in the past.