Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.
At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.
Purpose of your role
We're undergoing a transformative journey focusing on B2B growth and expanding revenues through launching a new SaaS platform and products for B2B clients globally so that their business thrives with better money movement and control. The role of CRM Journey Orchestration Lead will focus on designing, implementing, and optimising client journeys that seamlessly drive activation, engagement, conversion, and loyalty for B2B clients globally across the entire client lifecycle.
The ideal candidate is a dynamic customer first thinker with a diverse skill set that combines strategic thinking, story telling, technical expertise, stakeholder management and execution precision. The role will work closely with Product, Technology, Commercial, Operations and Marketing.
You’ll think holistically and omni-channel across marketing, sales and service leveraging the latest marketing technology to optimise client engagement to deliver a consistent client experience, B2B growth and expanded revenues.
What you'll be doing
What you bring:
What it's like working at OFX
We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.
We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.
At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [email protected].
We encourage you to apply if this role aligns with your career aspirations.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Hey there! We’re OFX, and we’re on the lookout for a passionate CRM Journey Orchestration Lead to join our team in sunny Sydney, NSW, Australia. As we expand our global footprint in the payment solutions space, this role is all about crafting and enhancing the customer journey for our B2B clients. You’ll dive deep into designing and implementing personalized client engagement strategies that span across various channels, ensuring that our clients feel valued at every touchpoint. Your role is pivotal; you'll be steering the creation of a dynamic engagement journey map that optimizes our service from the first point of contact to the end of the customer lifecycle. You’ll collaborate with diverse teams including Product, Technology, and Marketing to ensure that every interaction is meaningful and effective. Your robust skill set in strategic thinking, customer insights, and marketing technology will be essential in leveraging data to refine our processes and improve client satisfaction. With your hands-on experience in Salesforce Marketing Cloud, you’ll roll out tailored marketing strategies that not only drive activation but also foster deeper loyalty among our clients. It’s an exhilarating time to be at OFX as we redefine how businesses manage their money globally, and we want someone like you who is not afraid to embrace change and make a significant impact. Get ready to join a forward-thinking team that values curiosity, learning, and teamwork!
Founded in 1998, OFX, part of the OzForex Group, provides online international monetary transfer services. They are headquartered in Sydney, Australia.
33 jobsSubscribe to Rise newsletter