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Associate Tech Support Analyst - Sumter, SC

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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Optum Care is searching for an Associate Tech Support Analyst . This will primarily be an onsite role, serving the clinical and administrative locations. This position will support and maintain the Information Technology Operations for our care delivery organization. The ideal candidate will be detail-oriented and drive service excellence through maintaining multiple, complex technology projects and coordinating them through the change management process. This role will be essential to break/fix work at various healthcare sites in the area as well as performing preventative maintenance to ensure stable operations. Core Accountabilities:

Maintain the technology stack at Colonial and Optum Health as assigned
Maintain ITSM call ticketing hygiene
Follow ITSM best practices
Be a local and known presence at each of the clinician sites as well as administrative buildings
Ensure IT maintains the infrastructure, network, key critical clinical and non-clinical applications, desktop support, and proper disaster recovery procedures
Participate in applicable education and meetings to support regional needs
Participate in the development of an accurate application inventory which is understood, communicated, and supported
Follow Information Technology's vision, goals, and objectives, and efficiencies related to the execution and implementation of information system solutions across the region
Follow established service levels across the region and ensure service levels are accurate and meet requirements
Ensure IT maintains the infrastructure, network, key critical clinical and non-clinical applications, desktop support, and proper disaster recovery procedures
Participate in applicable education and meetings to support regional needs
Provide leadership and knowledge to maintain an accurate application inventory which is understood, communicated, and supported
Maintain the infrastructure, network, key critical clinical and non-clinical applications, desktop support, and proper disaster recovery procedures
Participate in applicable education and meetings to support regional needs
Participate in the collection of an accurate application inventory which is understood, communicated, and supported

Primary Responsibilities:

Model customer support courtesy across all technology verticals - IT service delivery, operations, business processes, and clinical areas
Document work completed
Participate in disaster recovery and business continuity plans and ensure consistent 24x7 monitoring of critical business applications
Participate in reporting that provides tracking, pattern recognition (common problem categories, resolution techniques), and measures the effectiveness of the problem management process
Participate in RCA (root cause analysis) meetings, completing and documenting assigned action items
Provide feedback to IT leadership to establish and maintain service level objectives for IT operations
Actively participate in disaster recovery planning and rehearsals

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

High School Diploma/GED (or higher)
CompTIA A+, Network+ or an equivalent certification
3+ years of customer-facing Clinical IT experience, including endpoint support for eClinicalWorks, Epic, or Midmark
2+ years of experience utilizing an IT service management (ITSM) tool such as ServiceNow or Jira

Preferred Qualifications: * Associate's degree in information technology, Computer Science, or a related field The salary range for this role is $ 28.61 to $ 56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. by Jobble

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CEO of Optum

Andrew Witty

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Average salary estimate

$87954.5 / YEARLY (est.)

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$59336K

$116573K

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What You Should Know About Associate Tech Support Analyst - Sumter, SC, Optum

At Optum, we are on a mission to help people live healthier lives, and we’re excited to invite you to be part of that journey as an Associate Tech Support Analyst in sunny Sumter, SC. In this role, you'll play a pivotal part in maintaining our technology infrastructure, directly impacting the quality of healthcare delivery. You will be the go-to tech guru both in clinical settings and administrative locations, ensuring that our technology stack runs smoothly and supports our dedicated teams. Imagine being at the heart of operations and troubleshooting everything from desktop support to critical clinical applications! Your attention to detail will shine as you oversee multiple complex technology projects and coordinate them seamlessly through our change management process. If you’re passionate about improving health outcomes through service excellence, this could be the perfect opportunity for you. Your involvement in preventative maintenance and break/fix tasks will ensure that our healthcare sites operate without a hitch. Also, you’ll appreciate our commitment to diversity and all the professional development and benefits we offer. If you're excited about embracing challenges and making a positive impact, we would love to hear from you!

Frequently Asked Questions (FAQs) for Associate Tech Support Analyst - Sumter, SC Role at Optum

What are the primary responsibilities of an Associate Tech Support Analyst at Optum?

As an Associate Tech Support Analyst at Optum, your primary responsibilities include maintaining the technology stack across clinical and administrative sites, supporting IT operations, ensuring proper network and infrastructure management, and participating in disaster recovery planning. You'll also model excellent customer support, document completed work, and ensure that critical applications are monitored consistently.