Guest Experience Coordinator (seasonal)

The Guest Experience Coordinator at Orlando Informer is responsible for responding to guest inquiries and resolving any concerns they may have. You'll be providing exceptional service across multiple channels, including phone, live chat, and social media. Additionally, you will be involved in planning surprise-and-delight moments to enhance guest experiences and moderating our online audience.

To be considered for the Guest Experience Coordinator role at Orlando Informer, you should have at least two years of direct guest service experience and a genuine passion for Central Florida theme parks. Strong organizational skills and excellent verbal and written communication abilities are also essential to succeed in this role.

As a Seasonal Guest Experience Coordinator at Orlando Informer, you can expect to earn between $19.50 and $23.00 per hour. This competitive pay reflects the importance of your contribution to creating memorable guest experiences.

Yes, the Guest Experience Coordinator position at Orlando Informer is primarily remote. However, you must be a Florida resident and available in person during specific Meetup dates, ensuring that you can fully engage with guests and the team during those events.

Orlando Informer seeks a Guest Experience Coordinator who displays empathy, strong communication skills, and an ability to anticipate guest needs. Creativity plays a pivotal role as you'll be expected to create memorable experiences, along with being organized and detail-oriented in your approach.

In such situations, it's essential to listen actively to the guest's concerns and empathize with their feelings. I would remain calm and assure them that I'm here to help. Then, I would seek to find a viable solution while maintaining a positive and professional demeanor.

One instance was when I surprised a family at a theme park with a complimentary food voucher after hearing it was their first visit. This spontaneous gesture not only delighted them but also enhanced their overall experience. I believe small moments like this can have a lasting impact.

I strive to personalize each interaction by addressing guests by their names and acknowledging their unique experiences. I also keep my communication clear and concise. Utilizing various platforms effectively ensures prompt and responsive service, which I believe is critical.

Prioritization is key; I gauge the urgency of each inquiry. I ensure to acknowledge every guest promptly, even if I need a moment to find the best solution. I use task management tools to keep track of ongoing queries and ensure nothing falls through the cracks.

Orlando Informer focuses on providing exceptional vacation planning services for theme parks, creating unforgettable memories for families. I can contribute by leveraging my passion for theme parks and experience in guest services to engage guests authentically, ensuring they feel valued and supported.

I have actively engaged with customers on platforms like Instagram and Facebook, providing prompt responses to inquiries and moderating conversations. This not only promotes a positive brand image but also builds a community where guests feel connected and heard.

I regularly follow industry blogs, participate in webinars, and engage with peer networks to keep abreast of trends and guest expectations. This knowledge helps me adapt our service approach and suggests improvements to internal processes.

An exceptional guest experience combines personalized service, genuine engagement, and the element of surprise. When guests feel valued and appreciated, it enhances their overall experience and encourages them to return.

I am familiar with various customer service tools and platforms, such as Zendesk, ChatGPT, and social media management software like Hootsuite. These tools facilitate seamless communication and enable efficient tracking of guest interactions across multiple channels.

Having explored numerous attractions over the years, I am deeply passionate about the community and experiences that Central Florida theme parks offer. This enthusiasm drives me to enhance guest experiences, ensuring they love their time just as much as I do!