Senior GTM Systems Operations

As a Senior GTM Systems Operations Admin at Outreach, your main responsibilities include being the technical expert for Salesforce and other integrated systems, managing the execution of system configuration and enhancements, and ensuring seamless integration across various platforms. You will work collaboratively with the Revenue Operations team to streamline processes and improve operational efficiency, all while supporting the growth of our revenue funnel.

To be considered for the Senior GTM Systems Operations role at Outreach, you need at least 4 years of experience managing revenue technology systems, specifically Salesforce, Outreach, LeanData, and ZoomInfo. Additionally, you must have a minimum of 2 years as a Salesforce Administrator, along with a Salesforce Administrator certification. Proficiency in SOQL, Lightning, and a strong understanding of sales and marketing processes are also necessary.

The Senior GTM Systems Operations Admin plays a crucial role in identifying bottlenecks and implementing improvements to enhance system performance and efficiency. By analyzing data and collaborating with various teams, you will recommend and lead initiatives that streamline processes, improve data hygiene, and ensure compliance within the Salesforce ecosystem, ultimately driving revenue growth.

In the Senior GTM Systems Operations role at Outreach, strong analytical skills, excellent communication abilities, and a proactive approach are essential. The ideal candidate should thrive in a fast-paced environment, be an effective time manager, and have the ability to adapt to changing priorities. A passion for continuous improvement and automation is highly valued.

At Outreach, a Senior GTM Systems Operations Admin will work closely with the Revenue Operations team and various stakeholders from Sales, Customer Success, Marketing, Finance, and Legal. The role encourages collaboration and communication among different departments to foster a unified approach to revenue technology, ensuring everyone is aligned in achieving the company’s objectives.

When answering this question, provide specific examples of how you've leveraged Salesforce in your previous roles, focusing on your technical skills as a Salesforce Administrator, including any enhancements or automations you implemented to improve efficiency. Highlight projects you've led that have positively impacted revenue operations.

Explain your systematic approach to troubleshooting technical issues, including your steps for diagnosing problems and how you collaborate with the IT department or vendors to resolve them. Emphasize your problem-solving skills and share examples from your past experiences.

When discussing data integrity and compliance, highlight the methods you use to maintain data accuracy, such as regular audits, data hygiene practices, and using Salesforce features to enforce compliance. Share specific instances where your strategies improved data management at your previous organizations.

Discuss your prioritization framework considering urgency, impact, and alignment with organizational goals. Provide examples of how you’ve successfully managed competing tasks in previous roles, showcasing your time management skills and ability to make well-informed decisions.

Provide a specific case from your experience where you identified a process that needed improvement. Discuss the steps you took to make changes, the technology you used, the collaboration involved, and the positive results that followed.

List other tools you've worked with, such as Outreach, LeanData, ZoomInfo, or any marketing automation systems like Marketo. Discuss how you integrated these tools with Salesforce and the benefits that resulted from using a multi-tool stack.

Share your approach to receiving feedback, emphasizing active listening, openness to change, and how you foster a culture of collaboration. Explain how you evaluate suggestions and implement valuable feedback into the processes.

Discuss current trends such as increased use of automation, AI in sales processes, or advancements in data analytics. Explain how you keep up-to-date with industry trends and how you foresee them impacting the GTM landscape.

Illustrate your collaborative efforts by describing specific projects where you worked with teams from sales, marketing, or finance. Highlight the challenges you faced and how effective collaboration led to successful outcomes.

Talk about the organizational tools and techniques you use, such as project management software, prioritization matrices, or personal productivity methods. Share examples of how these practices have helped you manage workload effectively.