HR AI and Process Optimization Lead

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

We are seeking a highly motivated and experienced HR Business AU & Process Optimization Lead to join our team. In this role, you will be responsible for leading efforts to identify, analyze, and optimize HR processes across the organization using AI and automation tools. You will leverage your expertise in AI, automation tools, process mapping, and lean methodologies to design and implement solutions that improve efficiency, effectiveness, and employee experience. As this is a new area that we are investing in, you’ll have the opportunity to architect, design and shape how this work will be performed across HR.

Your Impact

• AI/Automation Solutions: Collaborate with IT and AI technology resources to develop a strategy to explore and implement automation opportunities, leveraging AI-powered solutions to streamline HR processes and reduce manual effort.

• Process Optimization: Conduct thorough analysis of existing HR processes, identifying areas for improvement, developing a roadmap of prioritized recommendations, and working cross-functionally to implement innovative solutions.

• End-to-End Process Mapping: Map complex HR processes, capturing all steps, stakeholders, and data flows, using tools like swim lane mapping and process flowcharting.

• Expert in Facilitation and Collaboration: Lead workshops and meetings with stakeholders across HR and other departments, facilitating discussions, influencing leaders, gathering feedback, clarifying and resolving open questions and building consensus on process improvements.

• Documentation and Communication: Develop clear and concise process documentation, including process flows, standard operating procedures, business requirements and training materials, ensuring effective communication and knowledge sharing.

• Current State & Future State Analysis: Develop detailed current state process assessments and create future state process designs for optimized workflows investing in both process redesign and AI/Automation.

Your Experience 

• 8+ years of experience in HR process optimization, automation, process mapping, or business analysis with strong expertise and practical experience with AI and automation tools to improve efficiency.

• Proven track record of successfully implementing process improvements and driving organizational change.

• Proven experience working with SaaS platforms like Workday and ServiceNow, including process configuration workflows and data integration workflows.

• Strong proficiency in process mapping and documentation techniques (swim lane mapping, flowcharting, etc.).

• Excellent communication, presentation, and facilitation skills.

• Ability to effectively collaborate with cross-functional teams and stakeholders.

• Strong analytical and problem-solving skills with high attention to detail.

• Familiarity with AI-powered automation tools like UIPath or Celonis and related solutions is a plus.

• Experience with Lean Six Sigma methodologies a plus.

The Team

Our People team at Palo Alto Networks works throughout the organization to enable...you guessed it, people. We’re one team – driven to one mission statement. Each piece matters, and within the people team, you are focused on enabling our teams to resolve the world’s most challenging cybersecurity threats. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects – centered on what we believe is one of the most significant mission statements in the world.    

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.