Nordic Speaking Client Support Representative - Athens

The Nordic Speaking Client Support Representative at Patrique Mercier Recruitment PT is responsible for providing top-notch customer support to Nordic-speaking clients through various channels such as email, phone, and chat. Key duties include addressing client inquiries, resolving issues to enhance client satisfaction, collaborating with team members to improve processes, maintaining detailed records in our CRM system, assisting in the onboarding of new clients, and identifying client needs to offer personalized solutions.

To qualify for the Nordic Speaking Client Support Representative position at Patrique Mercier Recruitment PT, candidates must be fluent in a Nordic language (Danish, Swedish, Norwegian, or Finnish) as well as English. While prior experience in customer support or similar roles is preferred, strong verbal and written communication skills with a customer-centric approach are essential. Additionally, having knowledge of customer support tools and CRM systems is advantageous.

As a Nordic Speaking Client Support Representative at Patrique Mercier Recruitment PT, you'll find yourself in a dynamic and supportive work environment in Athens. The role encourages collaboration amongst team members while allowing you to work independently in a fast-paced setting. We prioritize ongoing training and professional growth, ensuring that you feel equipped to provide the best service possible.

Naturally, working as a Nordic Speaking Client Support Representative at Patrique Mercier Recruitment PT comes with an attractive benefits package. This includes a fully paid relocation package covering flight, transfer, and hotel accommodations. Additionally, you’ll receive a competitive monthly salary, two extra salaries per year, health and private health insurance, monthly bonuses, and more, making it a wonderful opportunity to thrive both personally and professionally.

While prior customer support experience is preferred for the Nordic Speaking Client Support Representative position at Patrique Mercier Recruitment PT, it is not strictly required. However, successful candidates will need to demonstrate strong communication skills and a commitment to delivering excellent customer service, which are crucial to fulfilling the role effectively.

Providing a clear and concise example of a previous experience where you resolved a customer's issue is essential. Focus on outlining the situation, the actions you took to address the issue, and the positive outcome it led to, highlighting your problem-solving skills and customer-centric approach.

When responding to this question, emphasize your patience and understanding. Discuss the importance of active listening, remaining calm, and seeking to understand the customer's needs, ultimately leading to a resolution that fosters a positive relationship.

Highlight your organizational skills and the tools you use to manage tasks. Discuss prioritization techniques and maintaining accurate records of all client interactions that allow you to provide efficient support while ensuring no inquiries are overlooked.

When answering this question, express your enthusiasm for the company's mission of connecting candidates with job opportunities. Emphasize your interest in providing customer service specifically to the Nordic-speaking community and how you align with the company values.

Discuss the importance of listening to the customer, understanding their needs, and building rapport. Mention how maintaining a positive attitude and being responsive can enhance the customer experience, making them feel valued and appreciated.

Here, share that your communication style is clear, concise, and empathetic. Mention how adapting your communication based on the client's preferences and needs is crucial, especially in a customer support role like this one.

Explain how you proactively engage with ongoing training resources, read updates, and collaborate with teammates to ensure you’re always informed about product changes. Demonstrating your commitment to learning will highlight your dedication to providing exceptional support.

Discuss your familiarity with any CRM systems you've used and how they have aided in your customer support efforts. Highlight your ability to accurately document interactions, task management, and generating reports to improve service delivery.

It’s vital to express your willingness and readiness to accommodate flexible working hours. Discussing your understanding of the necessity for customer support can demonstrate your commitment to the role and the team.

When answering this question, share a specific instance where you took extra steps to assist a client. This could include providing additional resources, ensuring follow-up after an issue was resolved, or personalizing the client experience, highlighting your dedication to outstanding service.