Job details

Senior Operations Supervisor - Day Shift

Get a free resume review

Position Summary:

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, and customer service operations in a manner consistent with company services and cost objectives. Supervises most processes directly including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions. Involved in the hiring process and customer meetings as necessary.

Major Responsibilities:

People:

-Communicate performance standards that are specific and measurable, Interview hourly associates and provide recommendations for hire, Monitor attendance, productivity, and other performance markers and provide counseling and/or recognition to associates as needed.

Operations:

-Supervise logistics operations including customer service, dispatch and proper documentation and procedure control. Assist in new associate training, Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift, Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution, Complete all necessary records and reports in a timely and accurate fashion.

Finance:

-Ensure compliance with financial policies and procedures. Understand the relationship between decision-making and profitability, manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets.

Safety:

-Ensure day-to-day management and associate activities are in alignment with the location safety strategy, Provide associates with communication, training, feedback, and direction to ensure safe performance, Ensure compliance with all applicable regulatory agencies and company policies and procedures.

Growth / Customer Experience:

-Understand the location-specific customer goals & objectives, Ensure the customer knows that we are committed to helping them meet their objectives, Determine areas that could benefit from Continuous Improvement efforts.

Fleet/Assets:

-Properly plan work assignments to ensure effective use of fleet/equipment, Work with drivers to ensure they understand safe and efficient operation of equipment.

Other projects and tasks as assigned by supervisor

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Operations Supervisor - Day Shift, Penske Careers

As a Senior Operations Supervisor for a leading logistics company based in Jersey City, New Jersey, you'll step into a role where leadership meets logistics management. In this fast-paced environment, you'll provide operational oversight to our dedicated team, ensuring that daily activities like driver deliveries and customer service operations run seamlessly. Your day will be filled with engaging with our hardworking associates, setting clear performance standards, and monitoring productivity to ensure both employee and customer satisfaction. You’ll also play a crucial role in the hiring process and will lead key meetings to align team goals with our overarching business objectives. By balancing operational efficiency with financial discipline, you’ll ensure compliance with all policies while keeping a keen eye on profitability. Your dedication to safety will guide your team in adhering to safety protocols, creating a secure workplace for everyone. And as part of our commitment to continuous improvement, you’ll analyze processes to identify enhancement opportunities, driving both team growth and exceptional customer experiences. Join us, and become a key player in shaping our operations and making a significant impact on our service delivery. Your leadership will empower our team to excel, and together, we can reach new heights in the logistics industry.

Frequently Asked Questions (FAQs) for Senior Operations Supervisor - Day Shift Role at Penske Careers

What are the main responsibilities of a Senior Operations Supervisor at the company?

The Senior Operations Supervisor at our company in Jersey City oversees daily logistics operations including driver deliveries and customer service. They ensure productivity and performance by recruiting and coaching team members, overseeing scheduling, and managing operational compliance. Additionally, they handle financial policies, monitor safety procedures, and are involved in continuous improvement initiatives.