Manager, Order Operations

As the Manager, Order Operations at Spring Health, your key responsibilities include optimizing the end-to-end order lifecycle, ensuring accurate order entry and billing readiness, verifying contract compliance, and collaborating across various departments to streamline workflows. You'll also be responsible for maintaining data integrity in Salesforce, managing audits, and implementing process optimizations to enhance efficiency.

To qualify for the Manager, Order Operations role at Spring Health, candidates should possess a minimum of 3 years' experience in related functions such as Order Operations, Billing, or Revenue Operations. Experience with Salesforce and ERP platforms, exceptional attention to detail, and a deep understanding of the order-to-cash lifecycle are essential. Strong communication skills and the ability to thrive in fast-paced environments are also critical.

The Manager, Order Operations plays a vital role in cross-functional collaboration at Spring Health. By liaising between Sales, Finance, Legal, and Customer Success teams, you'll ensure that order processes are clear and efficient. Your expertise in operational best practices will help streamline workflows, minimize errors, and enhance the overall customer experience.

In the Manager, Order Operations role at Spring Health, you will utilize several tools including Salesforce, Salesforce CPQ, and ERP platforms such as NetSuite and Zuora. These tools will help you manage order validations, billing accuracy, and compliance with internal policies effectively.

The expected salary range for the Manager, Order Operations position at Spring Health is between $132,000 and $165,000. This compensation package includes stock options and additional benefits, reflecting our commitment to competitive and fair pay for all employees.

In your response, focus on specific systems you have used, highlighting how you've managed the order lifecycle, handled validations, and ensured compliance. Mention specific tools like Salesforce and your approach to maintaining data integrity.

Discuss your thorough review processes for order validation, adherence to internal policies, and any strategies you’ve implemented to flag inconsistencies. Highlight specific examples demonstrating your attention to detail and problem-solving skills.

Share examples of process improvements you have initiated in past roles. Discuss how you leverage technology to enhance workflows, eliminate manual bottlenecks, and your ability to analyze data to identify gaps.

Explain your approach to resolving discrepancies by collaborating with legal or finance teams. Highlight your experience in contract compliance, maintaining documentation, and any tools you use to ensure alignment with policy.

Emphasize your communication skills and ability to foster relationships across teams. Provide examples of how you’ve successfully collaborated with diverse departments to achieve common goals and improve operational efficiency.

Share a specific example illustrating the problem, the steps you took to address it, and the positive outcomes achieved. This should reflect your ability to drive change and impact operational efficiency.

Discuss techniques like task prioritization frameworks, time management strategies, or tools you use to keep track of competing priorities while ensuring critical tasks, like order validation, remain on schedule.

Provide a detailed account of a specific process you automated, the motivations behind the initiative, the outcomes it produced, and how it positively impacted efficiency in order operations.

Discuss specific habits, tools, or techniques you use to double-check your work. Share how you foster an environment that prioritizes accuracy and quality within your teams.

Express your enthusiasm for Spring Health's mission to revolutionize mental healthcare. Highlight how your values align with the company's goals and the impact you hope to make in this role.