Website Support Specialist
About this role
The Website Support Specialist at PetDesk ensures our customers receive top-notch support for their website needs. You will manage and resolve website support requests, troubleshoot issues, and provide timely solutions. Your role involves direct communication with customers primarily via email; however, screenshares/calls are expected upon request. Solid foundations in web design (specifically WordPress) and strong customer service skills are essential. This position is perfect for someone who thrives in a dynamic environment, is proactive in problem-solving, and can handle multiple tasks efficiently while maintaining a world-class customer experience.
- Leverage web design and hosting expertise to resolve website and related digital marketing support requests for clients post-launch, primarily using WordPress CMS
- Actively listen to customers, investigate issues, explain technical concepts, and communicate action items clearly while using strong written and verbal communication skills
- Learn and uphold the standards of the PetDesk Marketing brand while adapting to process changes and collaborating with several cross-functional teams, all with the common goal of supporting our veterinary client’s digital presence
- Make a tangible impact on a growing team by identifying improvement opportunities about digital marketing service offerings and partner with leadership to strategize and implement alternatives
- Join a team of enthusiastic pet lovers who collaborate to exceed customer expectations with strong communication, fulfillment of requests, and compliance with internal processes
- 1 year of WordPress web design experience with a project portfolio that showcases abilities
- Basic knowledge of domain registrars, DNS management, and website hosting platforms
- Demonstrate exceptional attention to detail by ensuring pixel-perfect asset placement, consistent styling, and seamless user experience across all devices
- Strong customer-facing written and verbal communication skills that demonstrate empathy, curiosity, and authenticity in every interaction, exhausting all options to resolve inquiries as quickly and effectively as possible
- Exceptional organization, prioritization, time management skills, and is comfortable managing multiple tickets at a time in a fast-paced environment
- Proven problem solver with creative/innovative ideas and an ability to communicate technical issues clearly and concisely
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- Flexible Time Off & 13 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
Petvisor operates through two main divisions: PetDesk in North America and Vetstoria in EMEA and APAC. The company offers an ecosystem of top-tier client engagement solutions for the pet healthcare and services communities, enhancing communication, service quality, and client retention. With its cutting-edge solutions, Petvisor supports more than 10,000 veterinary clinics, over 400 grooming facilities, and serves over 20 million pet parents worldwide.
Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
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At PetDesk, we are seeking a skilled Website Support Specialist to enhance our customers' online experience. If you're passionate about web design and enjoy providing outstanding customer service, this role is perfect for you! As a Website Support Specialist, you will primarily handle website support requests, troubleshoot issues, and deliver timely solutions to our clients, predominantly through email and occasional screenshares or calls. Your expertise in WordPress will be a key asset in resolving digital marketing support requests for our clients after they launch their websites. You will engage directly with customers, ensuring their needs are met through effective communication and technical know-how. In addition to a solid understanding of website design and hosting, we are looking for someone who thrives in a fast-paced environment and can manage multiple tasks while ensuring a top-notch customer experience. You will collaborate with various cross-functional teams to uphold the standards of the PetDesk brand, striving to innovate and improve our digital marketing offerings. By joining our enthusiastic team of pet lovers, you’ll not only make an impact on our customers but also be part of a lively, supportive work culture. Your role will center around exceptional communication, thoughtful investigation of issues, and proactive problem-solving, making this opportunity as rewarding as it is impactful. Ready to elevate your career and join us in transforming pet healthcare? We can't wait to hear from you!
Our mission is to assemble founder-led companies that work together to improve the lives of pet parents, their pets, and the vets and service providers who care for them.
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