Specialist I, Facility Support

As a Specialist I, Facility Support at Pilot Company, you will be responsible for troubleshooting facility issues, liaising with store employees and vendors, and evaluating repair requirements to ensure timely solutions. You'll manage the work order process, calculate job costs, and coordinate with maintenance technicians to minimize downtime. Your role also involves providing training to store personnel and ensuring compliance with company policies.

To apply for the Specialist I, Facility Support role at Pilot Company, a high school diploma or equivalent is required. While an Associate or Bachelor’s degree in a related field is preferred, having at least one year of experience in retail facility support is crucial. Basic knowledge of building systems and Microsoft Office, especially Excel, will help you excel in this position.

Pilot Company values collaboration, and as a Specialist I in Facility Support, you’ll regularly work with PFJ Regional Maintenance Technicians, vendors, and store personnel. Your ability to communicate effectively and prioritize tasks will help foster a team-oriented environment where everyone's contribution is critical for keeping our travel centers operating smoothly.

For the Specialist I, Facility Support position at Pilot Company, essential skills include strong written and verbal communication, attention to detail, and the ability to analyze situations to make informed decisions. Additionally, being organized and having the capacity to multitask within a fast-paced environment will greatly contribute to your success.

The Specialist I, Facility Support position at Pilot Company operates on a typical Monday to Friday schedule from 8 AM to 5 PM. This on-site role allows you to work closely with your team during standard business hours, contributing to the efficiency of our operations.

In handling multiple facility issues, I prioritize by assessing their urgency and impact on operations. I first address safety concerns or issues that could disrupt customer service. Then, I evaluate based on cost-effectiveness and the complexity of repairs, ensuring a balanced approach that optimizes resources and time.

Certainly! At my previous job, we faced a significant HVAC failure in a busy facility. I quickly coordinated with technicians to assess the situation, communicated with staff to manage guest expectations, and sourced alternative cooling options while repairs were being made. This proactive approach minimized downtime and kept operations running.

Effective communication with vendors involves being clear about expectations and timelines. I always prepare detailed work orders and maintain open lines of communication during the repair process. Building relationships through regular check-ins and providing feedback helps ensure long-lasting partnerships.

Training team members on basic facility maintenance procedures involves using clear, practical demonstrations supplemented by training videos. I encourage hands-on practice, allowing them to ask questions and troubleshoot real issues. Continuous follow-up and fostering a culture of learning ensures that team members feel confident in their skills.

The most important quality for a Specialist I, Facility Support is strong problem-solving ability. The role demands quick thinking and effective decision-making under pressure, so being resourceful and adaptable is crucial in resolving facility issues efficiently.

I ensure compliance with company policies during repairs by staying updated on the latest policies and regulations. I follow established procedures when creating work orders, coordinating repairs, and engaging vendors, always double-checking that every step aligns with compliance standards.

In my previous role, I became proficient in using facility management systems to track maintenance requests and manage vendor services. This experience helped me streamline operations, reduce costs, and enhance service delivery by ensuring we had up-to-date information.

Handling customer service issues related to facility repairs requires empathy and quick responsiveness. I would listen to the concerns, communicate transparently about the repair process, and ensure regular updates are provided. Maintaining a positive attitude helps reassure customers that their needs are being addressed.

I generally utilize spreadsheets for tracking repairs and costs, maintaining an organized record of each issue, associated expenses, and the completion status. Additionally, facility management software can enhance tracking and streamline the reporting process for easier reference.

I am excited about the opportunity at Pilot Company because I admire its commitment to service and quality. Being part of a team that supports travel centers and contributes to a culture focused on people resonates with my values, and I am eager to bring my skills to enhance operational efficiency.