Job details

Key Account Manager

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Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Employee Contract type:

Permanent Regular

Job Description:

Key Account Manager is primarily responsible for a portfolio of existing clients in the assigned area. He/she is responsible for the retention of contracts and profitability with these existing clients as well as expanding the relationship with them by introducing new products or services (or expanding usage of existing products).
Performs activities involving sales, advice and guidance of the ordering process, as well as sales management for Pluxee services, for customers with more than 250 employees.

RESPONSIBILITIES:

Acts as primary point of contact with the client during the post-sales period;
Identifies and analyzes the clients needs and promotes Pluxee Romania standard services, combined with tailor-made solution.
Visits the clients in the portfolio according to the established objectives;
Makes the necessary number of qualified calls, based on the commercial objectives of Pluxee Romania;
Builds and maintains long-lasting relationship with clients and expands his/her web of influence in the client;
Ensures retention of the contracts with the existing clients, maintains a target retention rate within his/her designated portfolio;
Contributes with sales insights to identify client at risk, builds and monitors action plans for right treatment of them;
Ensures profitability with the existing clients portfolio;
Develops client's portfolio and delivers cross/upselling proposals that meet the clients’ expectations and are in line with the Pluxee policies;
Provides forecasts on best case and most likely sales volumes, over relevant time periods;
Analyses patterns in the portfolio to define strategies for upselling/cross-selling;
Meets performance indicators for clients and maintains the decision-making process in order to determine the operating capacity according to the client's needs and to solve any client's problem;
Monitors and provides feedback to company management on market trends, competitive threats

EDUCATION / STUDIES: University degree;

LANGUAGES SKILLS: English spoken – advanced; Hungarian is a plus

TECHNICAL COMPETENCIES:

B2B sales proven experience; Expertise in managing large company;
Knowledge of Romanian market, corporate and professional markets and ability to identify and manage various risks and opportunities;
Knowledge of modern sales forecasting techniques;
KPIs (data) understanding;
Availability to travel within the assigned counties: Satu Mare, Maramures, Salaj, Cluj, Mures, Bistrita, Alba

BEHAVIORAL COMPETENCIES:

Customer focus: Builds strong customer relationships and delivers customer-centric solutions, with a positive customer-centric attitude;
Drives Results: Consistently achieves results, even under tough circumstances;
Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences;
Business insight: Applies knowledge of business and the marketplace to advance the organisation's goals;
Persuades: Using compelling arguments to gain the support and commitment of others;
Manages complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems;
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations;
Being resilient: Rebounding from setbacks and adversity when facing difficult situations;
Builds networks: Effectively building formal and informal relationship networks inside and outside the organizations;
Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity.

What You Should Know About Key Account Manager, Pluxee

Join Pluxee as a Key Account Manager and be a pivotal part of a global leader in employee benefits and engagement, operating in 31 countries and trusted by over 500,000 clients. In this hybrid role based in Romania, you will take charge of a portfolio of existing clients, ensuring their satisfaction and loyalty while expanding your offerings. Your main goal will be to retain contracts and enhance relationships by introducing new products tailored to meet the unique needs of each client. At Pluxee, we value relationship-building, and your strong communication skills will be crucial as you'll serve as the primary contact for post-sales inquiries. Regular client visits will deepen your understanding of their needs, allowing you to provide personalized solutions that drive engagement. You'll leverage your B2B sales expertise and industry knowledge to identify opportunities for upselling and cross-selling. With a finger on the pulse of market trends, you will proactively monitor client satisfaction and collaborate with your team to formulate strategies that support growth and retention. This role is not just about numbers; it’s about making meaningful connections and creating lasting partnerships. If you have a university degree, advanced English proficiency, and perhaps even some knowledge of Hungarian, along with a passion for customer-centric solutions, we want to hear from you! Bring your resilience and adaptability to our dynamic team, and help us make a positive impact on businesses and communities alike, all while working towards a sustainable future.

Frequently Asked Questions (FAQs) for Key Account Manager Role at Pluxee

What are the primary responsibilities of a Key Account Manager at Pluxee?

As a Key Account Manager at Pluxee, you will be responsible for managing a portfolio of existing clients, focusing on retention and profitability. You will facilitate communication and support through the post-sales process, ensuring that clients' needs are met while introducing them to new products or services. Building and maintaining strong relationships through regular visits and qualified calls will be essential in achieving your commercial objectives.