Community Manager

As a Community Manager at Proppel, your primary responsibilities will include managing customer support inquiries, responding to social media comments and direct messages, engaging with the community, launching flash sales, and tracking performance metrics from campaigns. Your role is vital in nurturing a strong customer community and driving engagement across platforms, especially TikTok.

To be successful as a Community Manager at Proppel, you need strong communication and writing skills, an ability to multitask in a fast-paced environment, and a basic understanding of e-commerce or marketing metrics. Familiarity with social media best practices, especially on TikTok, is important. Experience in customer service or community management is a plus.

The work environment for a Community Manager at Proppel is completely remote, allowing you to work from anywhere. You'll be part of a dynamic team that values innovation and engagement, providing you with the opportunity to learn continuously and contribute to meaningful projects within a collaborative framework.

The Community Manager role directly supports Proppel's mission of connecting LATAM talent with global opportunities by building a strong community for the lifestyle supplement brand. By driving engagement and ensuring customer satisfaction, the Community Manager helps enhance brand loyalty and visibility, thereby contributing to the company's broader goals.

Proppel offers a competitive USD salary, paid time off, and recognition of US holidays for the Community Manager position. Additionally, this role allows you to work 100% remotely, giving you the flexibility to balance work and personal commitments while contributing to exciting projects.

In responding to this question, emphasize your ability to create authentic interactions, utilize engaging content, and monitor community feedback. Discuss your experience with social media campaigns and how you would tailor strategies to fit the lifestyle supplement brand's audience on platforms like TikTok.

Describe your approach to addressing negative comments by remaining professional, empathetic, and proactive in seeking resolutions. Highlight how you maintain the brand's voice while effectively managing customer concerns, building trust in the community.

Share a specific instance where you successfully tracked performance metrics, such as engagement rates or conversion rates. Explain the tools you used, the goals you set, and how you used the data to refine your approach and improve engagement over time.

Conduct research prior to the interview to understand the brand's values, products, and audience demographics. Discuss how you relate to their mission and how your knowledge can help enhance community engagement among their target customers.

Use this opportunity to detail your past experiences in customer service or similar environments. Focus on specific scenarios where you handled inquiries effectively, demonstrating your communication skills and your ability to provide satisfactory resolutions.

Outline your approach by mentioning creating engaging content, using promotional graphics or videos, and scheduling posts in advance. Emphasize how you would create a sense of urgency and excitement among the community to boost participation.

Discuss tools or methods you use for time management and scheduling, such as social media management tools or calendar systems. Explain how these techniques help you prioritize tasks and maintain a consistent brand voice across platforms.

Be honest about your level of familiarity. If you have direct experience, detail your knowledge of using TikTok's features to engage users and drive sales. If not, express your eagerness to learn and adapt to new platforms quickly.

Elucidate your approach for measuring success, starting with goal setting, identifying key performance indicators (KPIs), and utilizing analytics dashboards. Discuss how you'd adjust strategies based on campaign outcomes to continuously improve.

Share your passion for community engagement and how it aligns with Proppel's mission to connect talent with opportunities. Explain your enthusiasm for remote work and the chance to contribute to a lifestyle brand that resonates with your values.