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Solutions Engineer, Federal

About Pryon: 

We’re a team of AI, tech, and language experts whose DNA lives in Alexa, Siri, Watson, and virtually every human language technology product on the market. Now we’re building an industry-leading knowledge management platform. Our proprietary, cutting-edge natural language processing capabilities transform unstructured data into meaningful experiences that increase productivity with unmatched accuracy and speed.


At Pryon, we’re seeking a Solutions Engineer, Federal who can combine deep technical expertise with excellent customer engagement skills. In this role, you will deploy and customize the Pryon platform for government customers (primarily DoD and IC) as well as commercial clients. You’ll work onsite at customer facilities to ensure smooth deployments in secure, on-premises, and air-gapped environments, and support ongoing operations through hands-on troubleshooting, custom integrations, and proactive technical leadership. 


In This Role, You Will:
  • Customer-Facing Deployments: 
  • Travel to customer sites and lead the deployment and integration of the Pryon platform. 
  • Work directly with clients to configure and maintain microservices and develop custom connectors for file systems or other data sources. 
  • Serve as the trusted technical advisor during deployment, training sessions, and live troubleshooting, ensuring customer success. 

  • Technical Implementation & Leadership: 
  • Develop and execute detailed implementation plans that meet strict federal compliance and security standards. 
  • Identify technical risks and proactively devise mitigation strategies to address potential issues during deployment. 
  • Provide clear feedback to engineering teams regarding customer requirements, technical challenges, and product enhancements. 

  • Collaboration & Continuous Improvement: 
  • Partner with cross-functional teams—including Solutions Managers, Pre-Sales, and Engineers—to refine deployment strategies and enhance the platform. 
  • Lead technical demonstrations and workshops, clearly translating complex technical concepts for both technical and non-technical audiences. 
  • Contribute to product roadmap discussions by capturing customer insights and industry trends. 

  • Operational Excellence: 
  • Manage and support both internal and customer environments, ensuring prompt resolution of deployment issues in diverse settings, including on-premises and air-gapped environments. 
  • Maintain rigorous attention to detail throughout all phases of deployment, integration, and ongoing customer support. 


What You'll Need to Be Successful:
  • Must hold a current federal Secret clearance (TS/SCI preferred). 
  • 2+ years of hands-on experience in software development deploying applications in secureor classified environments. 
  • Demonstrated experience working with DoD, Intelligence Community, or similar federal organizations. 
  • Proficiency in programming languages such as Golang, Python, and JavaScript. 
  • Experience deploying and managing containerized applications, with a specific emphasis on Kubernetes in on-premises and air-gapped environments. 
  • Familiarity with service mesh frameworks (e.g. Istio), container systems (e.g., Docker), and orchestration platforms. 
  • Proven ability to work independently, prioritize tasks, and make decisions in dynamic, high-stakes environments. 
  • Excellent communication and interpersonal skills with a customer-first mindset. 
  • Ability to translate complex technical challenges into practical solutions for diverse audiences. 


$130,000 - $170,000 a year
Annual salary is only one component of overall compensation. Actual salaries are based on factors such as work experience and education and may vary from the specified range.

Benefits for Full Time Employees: 

- 100% Company paid Health/Dental/Vision benefits for you and your dependents

- Life Insurance, Short-term and Long-term Disability

- 401k

- Unlimited PTO


We are interested in every qualified candidate who is authorized to work in the United States. However, we are not able to sponsor or take over sponsorship of employment visas at this time.


Pryon will not consider race, religion, sex, sexual preference, or national origin in ways that violate the Nation's civil rights laws.

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What You Should Know About Solutions Engineer, Federal, Pryon

At Pryon, we're on the cutting edge of AI and language technology, and we're excited to bring a Solutions Engineer, Federal on board to join our talented team in Washington, D.C. Our goal is to revolutionize knowledge management with our innovative platform, and we need someone who can seamlessly connect technical expertise with exceptional customer service. In this role, you'll have the chance to deploy and tailor the Pryon platform for our government clients, predominantly from the DoD and Intelligence Community, as well as commercial customers. Your responsibilities will take you onsite to customer sites, ensuring that everything runs smoothly in secure and air-gapped environments. You'll be a trusted advisor, guiding clients through deployment and troubleshooting, while also tackling technical risks with proactive strategies. It’s not just about the tech; it’s also about collaborating with various teams to fine-tune our offerings and share insights that shape our product roadmap. You will excel if you have hands-on software development experience, particularly within secure settings, and if you’re well-versed in programming languages like Golang, Python, and JavaScript. If you're ready to make a meaningful impact and be part of a thriving AI revolution, Pryon is the place for you!

Frequently Asked Questions (FAQs) for Solutions Engineer, Federal Role at Pryon
What are the main responsibilities of a Solutions Engineer, Federal at Pryon?

As a Solutions Engineer, Federal at Pryon, your main responsibilities include deploying and customizing the Pryon platform for government clients, primarily in the Department of Defense and Intelligence Community, as well as commercial customers. This involves working directly with clients to configure microservices, develop custom connectors, and lead technical demonstrations. Furthermore, you will be responsible for creating detailed implementation plans that adhere to federal security standards, identifying technical risks, and ensuring ongoing customer support.

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What qualifications do I need to become a Solutions Engineer, Federal at Pryon?

To be successful as a Solutions Engineer, Federal at Pryon, you must possess a current federal Secret clearance, with TS/SCI preferred. Additionally, 2+ years of hands-on experience in software development within secure or classified environments is crucial. Familiarity with programming languages such as Golang, Python, and JavaScript, as well as experience with containerized applications and Kubernetes deployment, are also important qualifications.

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What skills are essential for a Solutions Engineer, Federal at Pryon?

Essential skills for a Solutions Engineer, Federal at Pryon include strong communication and interpersonal skills with a customer-first approach, the ability to work independently and prioritize tasks in dynamic environments, and proficiency in translating complex technical challenges into easily understandable solutions. Additionally, knowledge of orchestration platforms and service mesh frameworks will greatly benefit candidates pursuing this role.

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What does the onboarding process look like for a Solutions Engineer, Federal at Pryon?

The onboarding process for a Solutions Engineer, Federal at Pryon typically involves extensive training on the Pryon platform, familiarization with customer engagement practices, and sessions focused on federal compliance and security standards. New hires also have guidance from experienced team members and may partake in shadowing opportunities to help ensure they are fully prepared for their roles.

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How does Pryon support the professional growth of a Solutions Engineer, Federal?

Pryon is committed to the professional growth of its employees, including Solutions Engineers, Federal. Opportunities for continuous learning are encouraged, such as attending workshops, industry conferences, and receiving training on the latest technologies and methodologies. Additionally, input in product roadmap discussions helps engineers grow their insights and expertise, ultimately enhancing their careers.

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Common Interview Questions for Solutions Engineer, Federal
Can you describe your experience with deploying applications in secure environments?

When answering this question, highlight specific projects where you deployed applications in secure or classified environments. Discuss the technologies used, the challenges faced, and how you ensured compliance with security standards.

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How have you managed technical risks during a deployment?

To respond effectively, provide examples of past deployments where you identified potential technical risks and outline the mitigation strategies you devised. Discuss your proactive approach in anticipating issues before they arise.

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What programming languages are you proficient in, and how have you applied them in previous roles?

Talk about your proficiency in programming languages like Golang, Python, and JavaScript. Provide examples of how you used these skills to innovate or solve problems in your previous positions.

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How would you explain complex technical concepts to non-technical stakeholders?

Showcase your ability to simplify complex concepts by presenting a scenario in which you've had to do this previously. Emphasize the importance of using relatable analogies and clear language to bridge the gap.

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What experience do you have working with cross-functional teams?

Discuss specific instances where you've collaborated with different departments, such as engineering or sales, to achieve a common goal. Highlight the importance of communication and teamwork.

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How do you approach troubleshooting a deployment issue?

Outline your troubleshooting process, including identifying the problem, gathering information, and testing solutions. Mention any tools or techniques you find particularly effective in resolving issues.

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Can you give an example of a successful integration you led?

Provide a detailed example including the context, your specific role, the challenges faced during the integration, and the outcomes achieved. Make sure to convey the impact it had on the client's success.

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What strategies do you use for continuous improvement in your work?

Discuss your commitment to ongoing learning and staying updated with industry trends, including seeking feedback from peers and clients to refine your approaches and enhance results.

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How do you prioritize tasks when handling multiple projects?

Describe the systems or tools you use for prioritization, such as project management software, setting deadlines, or implementing agile methodologies. Share examples that demonstrate effective prioritization.

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Why do you want to work for Pryon as a Solutions Engineer, Federal?

Here, it's important to reflect on your passion for AI and how it aligns with Pryon’s mission. Discuss what excites you about contributing to cutting-edge technology and aiding government initiatives.

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Pryon's mission is to close the gap between people and knowledge through the use of augmented AI and natural language interactions.

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Full-time, on-site
DATE POSTED
March 21, 2025

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