Sales Account Manager

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Challenge yourself to play a core role in the growth of Qantas in North America, working to identify key trends, opportunities to grow commercial performance
• Be part of a team that values safety, recognition and teamwork
• Full time permanent position based out of LAX (also open to considering applicants in New York or Dallas)
• Domestic and international travel required
• $90,000 - $110,000USD per year

*Please note, applicants must have unrestricted working rights to live and work in the USA. No sponsorship is available at this time.

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship and a can-do attitude. We’re resilient and strong and it’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we contribute to taking the organisation forward. We understand our priorities and what needs to be delivered, taking the initiative to keep things moving.

Your new role as Sales Account Manager will see you manage a portfolio of key customers in the North America Leisure Industry, OTA or Cruise sector as defined under a specific portfolio of accounts. You will work to maximise revenue, increase yield, retain existing business and develop new business opportunities as well as understand the customer strategy, and develop a strong, robust relationship with the customer.
 

You’ll have –

• Selling, account management and business planning skills developed in a competitive customer service environment
• Initiative to plan, create and deliver all required training to front line consultants and managers for all accounts within the portfolio (ex; Qantas fare products, the customer experience, Qantas Frequent Flyer program, and key strategic alliance partners)
• Strong commercial sales orientation and a solid level of business acumen
• Confident negotiation, communication, organisational and leadership skills
• Ability to contribute to the development of strategies for revenue generation, cost of sale reductions, channel shift and business retention
• Understanding of Alliance networks and a unified sales approach with mutual customers
• Solid knowledge and awareness of the North American airline and travel industry
• Current understanding of technology innovations within travel industry (NDC)
• Strong communication skills and can communicate effectively at all levels of management, both internally and externally
• A valid drivers’ licence
• High level of IT literacy, including a good working knowledge of MS Office, high level knowledge of Salesforce.com

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel from the USA to Australia and within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 4 weeks’ vacation and 15 days sick leave for eligible employees.
• We are planning for the future: Our 401K match offering is 8% for eligible employees
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.

Applications close: Sunday, 6th of April 2025 (PST)