Overview

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.  

We’re not the company that makes big promises. We’re the company that fulfills them.  

We’re Quest: Where Next Meets Now.  

Quest Software is looking for an experienced technical writer to join our team in Canada. The technical writer is responsible for providing clear and accurate documentation for our software which is built to simplify and improve the management of critical enterprise data.  This role focuses on creating and maintaining high-quality content that aligns with Quest’s goal to provide an excellent user experience. Working within an Agile and Scrum-based framework, the writer collaborates with multidisciplinary team members to develop end user documentation that enables our customers to use our software efficiently. The candidate will be part of a global development team and will need to be able to overlap some working hours with team members in the US Eastern time zone.

100% Remote

Canada candidates only.  

Responsibilities

• Working with product domain experts to gain a strong understanding of our products and customer use cases. 
• Analyzing development requirements to determine the documentation deliverables for projects.
• Participating in sprint planning, scrums, and retrospectives to coordinate documentation deliverables with development schedules.
• Planning, creating, and delivering effective end user documentation (User Guides, Installation Guides, Release Notes, etc.).
• Working closely with engineers, product managers, QA, Support, and UX teams to ensure content quality and accuracy.
• Using HTML editors to work on simultaneous releases within an Agile environment.
• Writing user interface and client-facing messaging within products.  
• Adhering to technical documentation standards. 

Qualifications

• Excellent writing and editing skills, strong organization skills. 
• BA/BS with an emphasis in Computer Science or a writing field (English, Journalism, etc.) 
• 5+ years of experience with planning and producing end-user documentation for enterprise level software applications and SaaS products. 
• Knowledge of software development lifecycles and best practices.
• Understanding of Agile and SCRUM methodologies and how documentation fits into this framework.
• Ability to work independently and collaborate in an Agile development environment.
• Ability to transition among changing priorities and requirements when working with multiple engineering teams.
• Experience working with remote product teams and managing documentation for multiple products.  
• Experience using enterprise-level documentation toolchains. For example, source control systems (Git, SVN or TFS), XML- or HTML-editors (MadCap Flare, Adobe FrameMaker, Help & Manual, etc.) for topic-based authoring. 

Assets that would be considered a benefit

• Experience in enterprise software development.
• Working knowledge of one or more of the following: Active Directory/Microsoft Entra ID/Exchange Server/Microsoft 365 Exchange Online/SharePoint/Microsoft 365 SharePoint Online/IIS/SQL Server/DNS/OneDrive.
• Working knowledge of virtualization (VMWare, Hyper-V, Azure VMs) including being capable of creating and using a virtual machine for review of software functionality for documentation purposes.  
• Comfortable working in a DevOps environment with tools like Azure DevOps.

Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward. With over 5,000 team members around the globe, we intend to continue to grow revenues and add value to customers.

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

 Why work with us?

• Life at Quest means collaborating with dedicated professionals with a passion for technology.
• When we see something that could be improved, we get to work inventing the solution.
• Our people demonstrate our winning culture through positive and meaningful relationships.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.