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Manager; Datacenter Operations

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Job Summary: As the Manager of our datacenter operations team you’ll contribute in the strategic planning of the design, operation, and maintenance of equipment within our Data Center. You’ll support mission-critical servers and must maintain better than 99.999% uptime. You’ll also be responsible for vendor selection and various contract negotiations.

Location/Hours:

· Onsite in our state-of-the-art datacenter located in Richardson, TX.

· Due to the 24x7 operations of the facility, must be able to work a flexible work schedule, may include nights, weekends, and/or holidays,

Right To Work: This role will be supporitng US Government customers and requires US Citizenship.

Key Responsibilities:

Responsible for monitoring and prioritizing an internal ticketing system to provide customer support
Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes
Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting
Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling
Installation of network device hardware including switches, firewalls, load-balancers and security appliances
Installation of hardware on storage devices including DAS and NAS arrays
Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required

Qualifications:

Manage a team of datacenter operation engineers.
Responsible for monitoring and prioritizing an internal ticketing system to provide customer support.
Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling.
Installation of network device hardware including switches, firewalls, load-balancers and security appliances.
Installation of hardware on storage devices including DAS and NAS arrays.
Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.

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About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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$90000 / YEARLY (est.)

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What You Should Know About Manager; Datacenter Operations, Rackspace

As the Manager of Datacenter Operations at Rackspace Technology in Richardson, Texas, you'll play a crucial role in ensuring top-notch performance and reliability of our mission-critical servers. Your knack for strategic planning will shine as you oversee the design, operation, and maintenance of cutting-edge technology within our state-of-the-art datacenter. Your responsibilities will include vendor selection, contract negotiations, and managing a talented team of datacenter operation engineers. With an uptime goal of exceeding 99.999%, you’ll need to embrace the dynamic environment, sometimes working nights or weekends to ensure everything runs smoothly. You'll support our internal ticketing system, tackle hardware and software troubleshooting, and perform upgrades on various platforms including Microsoft Windows Server and Red Hat Enterprise Server. Connectivity will be in your hands as you install and manage fiber and copper cabling. You'll also be tasked with maintaining security appliances and ensuring that every piece of network hardware is installed correctly. At Rackspace, you’ll find a culture that fosters innovation and excellence, and we can't wait for you to support our mission of empowering customers through world-class technology solutions. Dive in and discover your potential with us!

Frequently Asked Questions (FAQs) for Manager; Datacenter Operations Role at Rackspace

What responsibilities does the Manager of Datacenter Operations at Rackspace Technology handle?

As the Manager of Datacenter Operations at Rackspace Technology, you'll oversee the strategic planning, design, operation, and maintenance of our datacenter equipment. This role requires managing a team of engineers, ensuring an uptime of over 99.999%, and handling vendor selection and contracts.