Experienced Drain Tech- Irving, TX

As an Experienced Drain Tech at Rescue Rooter, your primary responsibilities will include unclogging commercial and residential drain pipes, cleaning drains using advanced techniques like cable or high-pressure water jetting, and conducting pipe inspections with cameras. You’ll also be responsible for maintaining your vehicle and tools, documenting services, and providing clear explanations of plumbing issues and solutions to customers.

To apply for the Experienced Drain Tech position at Rescue Rooter, you'll need a high school diploma or GED, basic plumbing capabilities, and knowledge of plumbing codes. Related experience is preferred but can be substituted with advanced training or equivalent education. A valid driver’s license and good communication skills are essential for success in this role.

Rescue Rooter offers a comprehensive benefits package for Experienced Drain Techs, including low-cost medical insurance starting at $5 per week, dental and vision insurance, health savings accounts, 401(k) plans with company matches, paid time off, holiday pay, and company-paid life insurance. We want to ensure our team members have exceptional support both in and out of the workplace.

At Rescue Rooter, we emphasize clear communication and quality service delivery. Our Experienced Drain Techs are trained to describe diagnosed problems in understandable terms and present options to clients. This customer-centric approach helps ensure satisfaction and builds trust in the services we provide.

Yes, Rescue Rooter offers sign-on bonuses for Experienced Drain Techs based on experience and qualifications. These bonuses, outlined in the offer letter addendum, are designed to attract talented professionals who can contribute significantly to our team.

When answering this question, highlight specific techniques you’ve mastered, such as using plumbing snakes or high-pressure jetting. Share examples from past experiences that demonstrate both technical skills and problem-solving abilities related to drain issues.

It's essential to explain technical concepts in layman’s terms. Share how you would present the problem and options clearly, possibly using diagrams or examples, ensuring that the customer feels informed and confident in the services offered.

Describe your routine for vehicle maintenance, including regular checks and organization of tools. Emphasize the importance of having well-maintained equipment for efficiency and reliability during jobs.

Discuss your understanding of the codes relevant to your work as a drain tech. Provide examples of when you've applied this knowledge in your previous roles to ensure compliance and quality in plumbing services.

Talk about your systematic approach to diagnosing problems, such as asking the customer questions, performing initial inspections, and using tools to assess the situation before formalizing your diagnosis.

Share your strategies for maintaining professionalism and empathy when faced with difficult customers. Emphasize communication skills and the importance of addressing their concerns while remaining calm and solution-oriented.

Detail a specific instance where you confronted a difficult plumbing problem. Explain your thought process, the steps you took to resolve it, and the end results to showcase your problem-solving abilities.

Reflect on what drives your passion for plumbing work, whether it’s the satisfaction of helping customers, solving complex issues, or the technical challenges presented by the job. This insight helps interviewers understand your commitment and enthusiasm.

Discuss your ongoing education methods, whether they involve attending workshops, reading industry publications, or following relevant online resources. This shows your dedication to professional development in the plumbing field.

Highlight your understanding of safety practices when working on plumbing systems, such as wearing proper protective gear, following company policies, and ensuring that the work environment is safe for both you and the customer.