Analyst, People Analytics

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Human Resources Team has an exciting career opportunity for a full time Analyst, People Analytics reporting to the AVP, People & Outreach Transformation.

This role will work onsite in Miami, Florida.

Position Summary:

The Analyst, People Analytics individual is a key member of the People Analytics team, located at Royal Caribbean’s Miami headquarter office. This individual supports to the Employee Relations team, with a focus on research, data quality, and analytics to drive insights and actionable recommendations. This individual maintains dashboards and provides ad hoc, monthly, quarterly, and annual reports.

Essential Duties and Responsibilities:

• Partner with the HR team and business leaders to help them answer strategic questions and make insightful data-driven business decisions.
• Develop hypotheses, define actionable research questions, drive exploratory data analysis, deliver hypotheses-driven analysis, and present key finding to stakeholders in a cohesive way.
• Use advanced statistics and tools to ensure analytics are meaningful, rigorous, and provide actionable and comprehensive insights.
• Ensure appropriate data governance, protection, and retention of all analyses and results.
• Create effective and easy to understand people reporting solutions (i.e. dashboards, metrics, reports) to meet business needs.
• Synthesize workforce analyses, identify root cause(s), and develop recommendations to influence business solutions. Connect analyses to strategic issues to support a compelling argument for action.
• Ensure data structure and infrastructure supports current and evolving people analytics needs. Investigate, evaluate and recommend solutions to meet ongoing and future needs.
• Enable a data-driven culture within HR by using analytics and data through partnerships, thought leadership, solutions, consultation, and training; educating clients on how to leverage data to tell stories and use self-service solutions.

Qualifications, Knowledge and Skills:

• BA/BS degree in engineering, data analytics, mathematics, or similar field of study.
• 1+ years progressive work experience applying analytical methods to business problems, driving improved decision-making and outcomes; HR experience preferred.
• Demonstrated ability to work in ambiguous situations and across organizational boundaries.
• Exceptional customer focus and project management skills ¿ able to interact and contract professionally with a diverse group of executives, managers, and subject matter experts.
• Strong attention to detail and high commitment to accuracy.
• Willingness to adapt quickly to shifting business priorities.
• Ability to work effectively under pressure with multiple deliverables, some larger with longer timelines and others requiring immediate attention and completion.
• In-depth experience with Excel including pivot tables, lookups, graphing and charting functionality.

Preferred Experience:

• Ability to organize data, design analyses, and distill insights out of structured and unstructured data.
• Experience manipulating data (cleaning, merging, transforming, analyzing) using tools such as Microsoft Excel, SQL, R and Python.
• Advanced skills with a range of database, analytics and visualization software and tools.
• Experience with SAP SuccessFactors and Qualtrics
• Experience with data visualization tools such as Tableau and Power BI.

Knowledge and Skills:

• Possess a high degree of technical proficiency and ongoing personal development with software programs necessary for the position: Excel, Power BI, Tableau and coding languages.
• Solid foundation in data analytics principles and methodologies.
• Ability to work with multiple stakeholders at varying levels of management with credibility.
• Polished presentation skills including building meaningful materials, presenting effectively to senior level clients and management, and responding to questions on-the-fly based on in-role business context and acumen.
• Comfort with complexity, ambiguity, and change.
• Comfort with abstract concepts and ideas as initial business needs are scoped.
• Confidence with translating client needs into forward-thinking solutions.
• Self-starter with self-confidence, enthusiasm, and strong customer service orientation.
• Manages time well, correctly prioritizes tasks, and is flexible.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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