Job details

Sales Professional

Get a free resume review

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Working from home or presenting to client families in the field, the Pre-Planning Advisor (PPA) is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The PPA serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPA also develops relationships with the community.

JOB RESPONSIBILITIES

Lead Generation

Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards
Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars
Obtains referrals from families served by the location by following up through visits with families after the service
Networks and builds community and civic relationships
Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
Remains flexible with schedule to achieve results; often works nights and weekends

Build Relationships with Families

Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
Responds to client inquiries in a timely, respectful, sensitive and professional manner
Supports families in time of grief with acts of kindness
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Acts as one team, setting arrangement continuation visits within two to three days after the service
Shares family concerns with rest of the SCI team

MINIMUM Requirements

Education

High school education or equivalent
1-2 years of college or equivalent experience

License

Valid driver’s license with an acceptable driving record

Experience

Sales experience or one to two years industry experience or equivalent education
Previous experience with Customer Relationship Management (CRM) systems is a plus

Knowledge, Skills and Abilities

Basic computer and technology skills within a sales environment
Ability to work well in a team, as well as independently
Ability to work beyond “standard” hours as the need arises
Good driving record
Good work ethic
High-level of integrity
Creative, outgoing and energetic
Comfortable presenting in front of others
Desire to help others
Bilingual, knowledge of another language is a plus

Postal Code: L2R 3C7

Category (Portal Searching): Sales

Job Location: CA-ON - St. Catharines

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Professional, SCI

Join our amazing team as a Sales Professional in St. Catharines and make a real difference in the community while celebrating lives and supporting families during their times of need. At our company, we cherish our associates just as much as we do our mission. As a Pre-Planning Advisor (PPA), you'll be at the forefront of helping families understand and secure pre-need arrangements and services. We are looking for someone who is a self-starter, eager to engage with families both in the field and from the comfort of their own home. Your role will be to network, develop community relationships, and achieve your sales goals through consistent lead generation strategies. You'll spend a minimum of 4 hours each day prospecting, whether by attending events, door knocking, or conducting group seminars to share our Dignity Memorial® Personal Planning Guide. Building trust-based relationships is key, as you’ll be addressing family needs with understanding and genuine care. Your success will stem from your ability to listen, follow up, and maintain connections with families, ensuring they're satisfied and comfortable as you guide them through the planning process. Teamwork is also crucial, as you will collaborate with Funeral Directors and staff to provide seamless service and continued support in the aftermath of a family’s loss. Your passion for helping others, strong work ethic, and ability to work well both independently and in team settings will be invaluable in this rewarding role. If you're bilingual or have experience with CRM systems, that's a bonus! We can't wait to welcome you to our team with open arms.

Frequently Asked Questions (FAQs) for Sales Professional Role at SCI

What are the main responsibilities of a Sales Professional at our company in St. Catharines?

As a Sales Professional, you will focus on lead generation, networking within the community, and building trust-based relationships with families. Your primary duties include consistently prospecting for referrals and serving families through pre-need arrangements, ensuring you provide support and care during their time of need.