Technical Program Manager

The Technical Program Manager at Seesaw is responsible for leading cross-functional initiatives that fall under product, infrastructure, and business systems. This includes defining and executing large-scale programs, managing project schedules, ensuring stakeholder communication, and addressing technical and operational challenges. Your role is crucial in aligning teams with project goals and facilitating collaboration to enable the successful execution of complex projects.

To be considered for the Technical Program Manager role at Seesaw, candidates should have over 5 years of experience in similar positions, particularly managing complex, cross-functional projects in a SaaS environment. A Bachelor’s degree in a relevant field, strong organizational and leadership skills, and a good grasp of technical concepts related to data systems and cloud platforms are also essential.

At Seesaw, the Technical Program Manager acts as the primary communication contact for various internal stakeholders, including product and engineering teams. They keep all teams informed about project goals, status updates, risks, and milestones, conducting status meetings and utilizing presentations to ensure that everyone is aligned and engaged with the project’s progress.

The work environment for a Technical Program Manager at Seesaw is remote and designed to support flexibility and work-life balance. Seesaw prioritizes sustainable working rhythms and offers a supportive atmosphere for professional growth, making it an ideal place for individuals who thrive in dynamic and evolving settings.

A Technical Program Manager at Seesaw can expect to lead projects that involve enhancing user experiences, implementing role-based access systems, supporting payment gateways, and developing scalable subscription models. These projects are pivotal for the company as they directly impact platform performance and user engagement.

It's important to illustrate your ability to navigate complex environments by sharing specific examples, detailing your approach to managing dependencies, communicating with stakeholders, and delivering successful outcomes despite challenges.

You should discuss a systematic approach to prioritization, such as utilizing frameworks like the Eisenhower Matrix, and provide examples of how you’ve successfully managed competing deadlines while ensuring project continuity.

Focus on your ability to tailor your communication style to different audiences. Mention techniques such as using analogies, providing visual aids, or simplifying complex terms to enhance understanding, ensuring all stakeholders are on the same page.

Talk about your conflict resolution strategies, emphasizing an open dialogue, understanding different perspectives, and fostering collaborative solutions. Share examples of successful resolutions you’ve facilitated in the past.

Mention specific tools like JIRA, Trello, or Asana, and describe methodologies such as Agile or Scrum. Showcase how you leverage these tools to enhance project tracking, collaboration, and reporting.

Prepare to share a specific case study detailing the problem, your analytical approach to finding a solution, and the steps you took to alleviate the issue, culminating in a successful project delivery.

Explain the factors you take into account, such as project scope, team availability, resource allocation, and potential risks. Describe your approach to building a realistic and adaptable timeline.

Discuss implementing regular updates, status meetings, and collaborative tools to communicate deadlines, expectations, and responsibilities clearly, creating transparency and alignment across teams.

Highlight your familiarity with subscription-based services, payments technology, and how you've contributed to making user experience seamless, ensuring that you convey your hands-on experience in working with related systems.

Share your strategies for maintaining a positive team dynamic, such as celebrating small wins, providing regular feedback, and promoting open communication to foster a supportive environment.