Business Development Manager, SMB (New Business)

As a Business Development Manager for SMB New Business at ShopBack, your primary responsibilities include acquiring new merchant partners, particularly in the F&B industry, and executing the company's strategic plans for the ShopBack Pay initiative. You'll stay updated on industry trends and market dynamics, collaborate with cross-functional teams to ensure seamless implementation, and provide ongoing support to merchant partners to enhance their overall experience.

To qualify for the Business Development Manager role at ShopBack, candidates must hold a Bachelor’s degree in Business Administration, Marketing, or a related field. Additionally, a minimum of three years of experience in business development or account management, preferably within the tech or e-commerce sector, is required. Strong interpersonal skills, presentation abilities, and a problem-solving mindset are also essential.

Success in the Business Development Manager role at ShopBack hinges on a blend of strong presentation and interpersonal skills paired with analytical capabilities. The ability to articulate complex ideas clearly, thrive in a fast-paced environment, and demonstrate a relentless drive to succeed will be vital. Additionally, having a growth mindset and being a self-starter will help you excel.

ShopBack is deeply committed to the growth of its employees, offering clear career progression paths and opportunities for taking on greater challenges. This supportive environment is designed to help Business Development Managers realize their ambitions while being part of a winning team that aims for global scale.

The culture at ShopBack is open, collaborative, and focused on continuous improvement. Business Development Managers will find an inclusive atmosphere where feedback is valued and encouraged. The company promotes work-life balance and offers a work-from-anywhere benefit, enabling team members to thrive both personally and professionally.

When addressing your experience, focus on specific projects or partnerships you've developed, emphasizing measurable results and strategic thinking. Highlight your role in identifying market opportunities and how you navigated challenges effectively.

Begin by discussing your approach to market analysis and identifying high-potential partners. Mention the importance of relationship-building and how you tailor your pitch to align with potential partners' goals and values to stand out in a competitive space.

When responding, illustrate your problem-solving skills by providing a concise overview of the setback. Discuss the steps you took to analyze the situation, adapt your strategy, and the eventual outcomes. This showcases resilience and an ability to learn from experiences.

Articulate specific strategies that focus on understanding merchant needs through direct feedback and data analysis. Share how you would work cross-functionally to implement improvements in the onboarding process that elevate merchant satisfaction and retention.

Emphasize the critical role of market research in identifying trends, understanding competitor strengths and weaknesses, and guiding your strategy in acquiring new partners. Discuss the resources and tools you use to stay informed about industry developments.

Provide a specific example of a time you had to explain a complex concept simply. This showcases your communication skills and your ability to connect with a diverse audience, which is crucial for a Business Development Manager.

Focus on qualities such as adaptability, problem-solving skills, initiative, and a collaborative spirit. Provide examples of situations where you’ve had to use these qualities to navigate the fast-paced and often unpredictable nature of startup culture.

Discuss your commitment to ongoing learning through courses, webinars, industry conferences, and networking with peers. Highlight specific resources or communities that you engage with to stay at the forefront of business development trends.

Your answer should reflect your admiration for ShopBack's innovative approach, its market position, and your desire to contribute to its growth and mission. Connect your personal values and career goals with ShopBack’s culture and objectives.

Identify key performance indicators (KPIs) relevant to your role, such as the number of new partnerships secured, revenue growth from SMBs, and merchant satisfaction scores. Discuss how you would use these measures to evaluate and refine your strategies.