Customer Reliability Engineer - job 1 of 3

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

THIS ROLE WILL PROVIDE DAILYSUPPORT OUR CUSTOMER in Nanticoke, ON but will also need to provide occasional support to our customer in Sarnia, ON

SUMMARY OF ESSENTIAL FUNCTIONS:

As a Customer Reliability Engineer, you will coordinate schedules and participate in work with the customer to comply with the “Reliability Support Agreement (RSP)”. You must be able to troubleshoot by investigating problems related to product performance and application specific issues. You will make complex and independent seal and equipment evaluations, selections and recommendations and manage John Crane owned inventory at site. You'll interact with customer appointed program manager, as needed to ensure needs are met and customer is satisfied with John Crane performance of RSP. Also addressing any issues immediately as they arise. Travel as required performing duties and working directly with customers.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Reviews customer applications proactively and makes specific recommendations for MTBR improvement under general direction of the engineering.

• Analyzes and evaluates specific customer applications. Then submits recommendations for improvement via the John Crane Application Data Information Sheet directly to Engineer.

• Directs and troubleshoots as required the application, installation and commissioning of mechanical seals and their auxiliary support systems.

 • Observes, collects and evaluates customer data. Then reports seal program’s results utilizing John Crane’s current reliability management software, under general direction of the engineering.

 • Analyzes the equipment survey for inventory optimization opportunities within current consignment management guidelines. Manage, consolidate and standardize inventory at all times.

• Maintains John Crane‘s equipment survey.

• Communicates orally and in writing with customers, company personnel, and vendors providing counseling, recommendations, and technical assistance. May include making technical presentations to customers or management with oversight from the engineering.

 • Provide customer training for maintenance and operations personnel as required.

• Assists customer with the “Management Of Change (MOC)” process.

• Prepare and submit “MOC Forms” for new stock requirements, deletion of obsolete stock items and complete catalog description changes. Needs signature by Managing Director and Client Contract Representative.

• Collects new equipment data sheets from customer’s project engineers and makes initial recommendations for approval by engineering.

• Performs other duties and responsibilities as necessary to comply with specific contractual terms of the agreement, or as required by the manager.

 • Monitors KPI’s, prepares and submit monthly reports by due date. Reports to include charts of all relevant KPI’s, list of activities performed to improve reliability, track recommendations made and their implementation, follow up on recommendations to drive improvements in reliability.

• Prepare for and participate in all meetings related to John Crane performance, onsite meetings with clients focused on reliability, EH&S and quality.

• Preform seal condition analysis inspections and reports to determine root cause for seal change to improve equipment reliability and up time.

• Maintain account coverage with up to date back up plan during vacations and holidays.

• Maintain up-to-date safety training records for site access.

• Other duties as assigned.

• Bachelor of Engineering Degree

• Minimum of 5 years in Rotating Equipment Reliability

• Must be a professional engineer

• Understanding of oil and gas processes would be an asset

• Knowledge of pumping systems would be an asset

• Well organized

• Thorough understanding of the Microsoft Office Suite of applications.

• Works independent and remotely

• Troubleshooting and problem-solving skills

• Good communication skills to deliver presentations, reports and problem solve

• Must safely be able to navigate through industrial environment

• Valid driver’s license and abstract required for insurance purposes

• Ability to work unsupervised

• Daily travel required to Imperial Oil site in Nanticoke, ON and occasionally to our customer in Sarnia, ON and to our office in Stoney Creek, ON as required.

Pay range is $70,000 — 86,000 CAD

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)