Sales Back Office, SOFTONE Sunsoft

As a Sales Back Office professional at SOFTONE Sunsoft, your key responsibilities include managing customer orders, drafting and overseeing contracts, and ensuring that our CRM system is accurately updated with essential customer data. You'll also be integral in providing customer service and collaborating with various teams to enhance the sales process.

To excel in the Sales Back Office role at SOFTONE Sunsoft, candidates should have 2-3 years of experience in a similar position and a Bachelor’s degree in Business Administration or a related field. Proficiency in ERP/CRM systems and MS Office is essential, along with excellent verbal and written communication skills in Greek and English.

In the Sales Back Office position at SOFTONE Sunsoft, your contribution is vital. You will ensure timely processing of customer orders, maintain precise contract documentation, and facilitate smooth internal communication. Your attention to detail will help improve customer service and overall sales operations.

At SOFTONE Sunsoft, we promote a hybrid working model that combines remote and on-site work, allowing for flexibility and work-life balance. Our commitment to team collaboration and support means you’ll be working alongside committed professionals eager to mentor and share knowledge.

SOFTONE Sunsoft offers a competitive remuneration package for the Sales Back Office position, along with private health insurance, transportation services, and opportunities for funded training and development. We believe in supporting our employees’ growth and success!

When prioritizing tasks as a Sales Back Office, I assess deadlines and the urgency of customer needs, ensuring that critical deliveries and responses are handled first. I utilize task management tools to keep track of progress and ensure nothing falls through the cracks.

In my previous role, I encountered a customer who was unhappy with the order process. I calmly listened to their concerns, gathered details, and provided solutions, which eventually led to their satisfaction. This experience taught me the importance of empathy and excellent communication.

I have extensive experience using CRM systems such as Salesforce and ERP systems like SAP, where I managed customer data, processed orders, and maintained accurate records. I feel that my familiarity with these tools enhances my efficiency as a Sales Back Office professional.

To ensure accuracy when updating CRM data, I always double-check my entries, cross-reference with original documents, and regularly conduct audits to clean any discrepancies. This meticulousness is essential in maintaining data integrity.

SOFTONE Sunsoft excels in providing digital solutions tailored to enhance business operations from ERP to e-invoicing. My understanding of these offerings will help me provide informed support to customers and contribute effectively to the sales processes.

I believe in streamlining communication between teams to ensure all departments are aligned. Introducing more automation tools and enhancing customer onboarding experiences can notably improve sales processes. Engaging the team to gather feedback could also highlight areas for improvement.

I manage tight deadlines by breaking down tasks into smaller, manageable parts and prioritizing them based on their urgency. I also communicate regularly with my team to ensure we’re aligned and can help one another whenever necessary.

I view feedback as an opportunity for growth. I appreciate constructive criticism and aim to implement suggestions to improve my performance. Seeking feedback from peers helps create an atmosphere of collaboration.

My strong organizational skills, attention to detail, and excellent communication abilities make me a solid fit for the Sales Back Office. I’m also adaptable and thrive in collaborative environments, which aligns with SOFTONE Sunsoft’s team-oriented culture.

I admire SOFTONE Sunsoft's commitment to innovation and its expansive impact on businesses across multiple countries. Aligning my career with a company that values continuous growth and mentorship is important to me, and I’m excited to contribute to such a respected organization.