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Account Manager - North America

Soleil Collective Overview
Soleil Collective is a premier group of high-growth beauty brands specializing in sunless tan, suncare and bodycare products, backed by Gauge Capital, a preeminent middle-market investment firm. We partner with passionate founders and innovative global brands to step-change growth and expand presence, bringing top talent and resources to propel them to the next level.

With decades of combined industry knowledge and innovation expertise, Soleil Collective brands—including Loving Tan, Coco & Eve and more to come— offer consumers around the world premium products with the highest quality experiences. We continue to be on the lookout for brands to partner with and for new venture opportunities within beauty.

About Loving Tan
Loving Tan was founded on a mission to deliver professional strength self-tan products without the hassle or added cost of a salon visit. The Australia-based team has developed an amazing product line made by tan lovers, for tan lovers. Formulated with premium, organic and naturally derived ingredients, Loving Tan allows you to easily achieve a natural looking tan anywhere, anytime.

About Coco & Eve
Sourcing the best tropical Balinese inspiration and ingredients - from coconut oil and cocoa to ripe, juicy mangoes, papayas and guava - Coco & Eve spent years perfecting our formulas. The result is our award-winning Like A Virgin Hair Masque and Sunny Honey Bali Bronzing Foam - products that are not only gorgeous to use, but deliver incredible results for your hair, body and skin.

About the Job
We are seeking a highly motivated and results-driven Account Manager to manage and grow relationships with our specialty retail partners. The ideal candidate will be responsible for driving sales, providing excellent customer service, conducting sales analysis, and ensuring that our brand's presence is strong and aligned with the vision of each retail partner. You will be instrumental in expanding our brand’s market share in North America, driving sales growth, ensuring smooth execution of brand initiatives across multiple channels, and enhancing our retail partnerships.

Key Responsibilities:

  • Account Management: Build and maintain strong relationships within assigned and potential specialty retail accounts across the US, Canada and Mexico, including premium beauty chains, department stores, and pure players.
  • Sales Growth: Develop and execute omni-channel strategies to achieve and exceed sales targets within assigned accounts. Monitor and report on sales performance, adjusting strategies as necessary to meet goals. 
  • Forecasting and Planning: Provide accurate retail sales forecasting and demand planning to cross functional partners for both regular flow business and category/product expansion
  • Sales Analysis: Conduct regular analysis of sales data, market trends, and performance metrics to identify growth opportunities, monitor progress against sales targets, and optimize account strategies. Key KPIs: sales to target, retailer P&L, forecasting accuracy
  • Product Education & Training: Provide product training and brand education to retail partners, ensuring they are equipped to sell and promote our products effectively.
  • Merchandising: Work closely with retailers to ensure optimal product placement, visual merchandising, and in-store promotions. Collaborate on planograms and sales floor strategy.
  • Marketing & Promotions: Support the execution of marketing initiatives, promotions, and new product launches to drive traffic and sales in retail locations.
  • Customer Service: Address any client concerns or issues promptly, ensuring that all retail partners have a positive and seamless experience with our company.
  • Market Intelligence: Gather feedback from accounts, stay informed about industry trends, and identify opportunities for growth within your accounts. Report insights to the sales and marketing teams.
  • Collaboration: Work closely with internal teams, including marketing, logistics, and operations, to ensure smooth order fulfillment and customer satisfaction.
  • Travel: Travel as needed to meet with clients, attend trade shows, and support in-store promotions, events, and trainings.
  • 3-5+ years of experience in account management or sales, preferably in the beauty industry or specialty retail, experience with Ulta or Sephora preferred. 
  • Proven track record of managing key retail accounts and driving sales growth.
  • Strong understanding of the beauty industry, including trends, products, and customer preferences.
  • Experience with sales analysis, interpreting data, and adjusting strategies to optimize performance.
  • Excellent communication and interpersonal skills, with the ability to build lasting relationships with clients and colleagues.
  • Ability to work independently and manage multiple accounts effectively while staying organized and detail oriented.
  • Strong negotiation and presentation skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Willingness to travel as needed (up to 10+ days per month).
  • Passion for the beauty industry and enthusiasm for supporting the growth of both Coco & Eve and Loving Tan brands

Average salary estimate

$75000 / YEARLY (est.)
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$65000K
$85000K

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What You Should Know About Account Manager - North America, Soleil Collective

Are you passionate about beauty and thriving in a dynamic environment? Soleil Collective is looking for a motivated Account Manager for North America to join our growing team and take charge of our relationships with specialty retail partners. Your role will be pivotal to our success, working with exciting brands like Loving Tan and Coco & Eve, which are known for their top-notch sunless tanning and body care products. As an Account Manager, you’ll be responsible for driving sales and enhancing customer satisfaction, utilizing your creativity to develop omni-channel strategies. You’ll manage accounts across the US, Canada, and Mexico, developing and executing plans that meet and exceed sales targets. Monitoring sales performance through data analysis will be a part of your daily routine, enabling you to identify growth opportunities and adjust strategies accordingly. You'll also provide product education to retail partners, ensuring they are equipped to effectively promote our offerings. With your strong negotiation skills and proficiency in Microsoft Office Suite, you'll collaborate closely with internal teams to streamline processes. This is your chance to make your mark in the beauty industry while working with a passionate team and indulging in a vibrant culture. If you possess 3-5 years of experience in account management, preferably in the beauty industry, and are ready to travel up to 10 days a month, we’d love to hear from you. Join us at Soleil Collective and play a significant role in propelling iconic beauty brands to new heights.

Frequently Asked Questions (FAQs) for Account Manager - North America Role at Soleil Collective
What are the responsibilities of the Account Manager at Soleil Collective?

The Account Manager at Soleil Collective is tasked with managing and growing relationships with specialty retail partners across North America. This includes driving sales, conducting sales analysis, ensuring our brand's presence is strong within various outlets, providing product training, and collaborating on marketing initiatives. The role also involves analyzing market trends to identify growth opportunities and executing omni-channel strategies to achieve business targets.

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What qualifications are required for the Account Manager position at Soleil Collective?

To qualify for the Account Manager position at Soleil Collective, candidates should have 3-5+ years of experience in account management or sales, ideally within the beauty industry. A proven track record in managing key retail accounts, strong communication skills, and a solid understanding of beauty trends and customer preferences are essential. Familiarity with sales analysis and a willingness to travel are also required.

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How does the Account Manager contribute to sales growth at Soleil Collective?

The Account Manager contributes to sales growth at Soleil Collective by developing and executing strategies tailored to each retail partner, monitoring sales performance, and adjusting tactics to meet targets. They analyze sales data to identify opportunities for increased market share and ensure effective product placement and promotions at retail locations.

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What type of travel is expected for the Account Manager role at Soleil Collective?

The Account Manager role at Soleil Collective involves traveling up to 10 days per month. This travel is mainly for client meetings, attending trade shows, and supporting in-store promotions and training sessions, providing an excellent opportunity to establish strong relationships with retail partners and promote the brands effectively.

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What qualities make a successful Account Manager at Soleil Collective?

A successful Account Manager at Soleil Collective exhibits strong interpersonal and communication skills and possesses a deep passion for the beauty industry. They should be detail-oriented, organized, and able to manage multiple accounts efficiently. Negotiation prowess, analytical thinking, and the ability to adapt strategies based on sales performance are key qualities for thriving in this role.

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Common Interview Questions for Account Manager - North America
Can you describe your experience with account management in the beauty industry?

Highlight specific instances where you've successfully managed accounts, such as strategies you implemented, results you achieved, and the types of clients you've worked with. Mention your familiarity with brands similar to those at Soleil Collective, like Loving Tan and Coco & Eve.

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How do you approach building relationships with retail partners?

Discuss your strategies for relationship-building, emphasizing communication, trust, and understanding client needs. Share a success story that illustrates your ability to foster strong partnerships.

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How do you track sales performance and analyze data?

Explain the tools and methods you use for tracking performance, such as Excel for data analysis or CRM software. Discuss how you interpret data to inform your strategy and make adjustments as needed.

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What strategies have you used to drive sales growth?

Provide examples of successful strategies you’ve developed and executed in past roles, including omni-channel tactics or campaigns you led that led to measurable sales increases, illustrating your results-oriented approach.

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Describe a challenging situation you faced in account management and how you resolved it.

Share a specific challenge, emphasizing the steps you took to address it and the outcome. This will show your problem-solving abilities and resilience under pressure.

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How do you ensure effective product training for retail partners?

Describe your methods for providing product education, including training formats you've used and the impact you've observed on sales and partner knowledge. Tailor your answer to the beauty industry to resonate with Soleil Collective's training standards.

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What do you know about the brands under Soleil Collective?

Demonstrate your knowledge about Soleil Collective, including key product lines such as Loving Tan and Coco & Eve. Discuss what you find unique about these brands and how that informs your potential approach as an Account Manager.

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How do you handle client concerns or issues?

Share your approach to managing client complaints, emphasizing your communication skills and commitment to ensuring satisfaction. Include examples of how you’ve resolved issues effectively in the past.

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How do you prioritize and manage multiple accounts?

Discuss your organizational strategies, such as using project management tools or setting clear priorities based on account needs and deadlines. Share how these strategies have contributed to your success in previous roles.

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What motivates you in the account management role?

Reflect on your passion for the beauty industry and the satisfaction you derive from helping brands grow. Discuss how this motivation drives your performance and commitment to excellence in the Account Manager position at Soleil Collective.

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DATE POSTED
March 26, 2025

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