Job details

CUSTOMER SERVICE REP.

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Overview

Customer Service Representative will ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. Builds and maintains business relationship with customers by providing prompt and accurate service to ensure customer satisfaction and to promote loyalty.

Responsibilities

· Provides exceptional customer service

· Attracts potential customers by answering product and service questions; suggesting information about other products and services.

· Opens customer accounts by recording account information.

· Maintains customer records by updating account information.

· Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

· Ability to multi-task, prioritize, and manage time effectively

· Communicates with customers by telephone, email or in person: Set up new accounts,take or enter orders,track shipments, expediting orders,research and recommend products

· Incoming phone calls, high volume phone queue 30+ calls/day

· Reviews open order report daily

· Creates RMA requests as needed

· Works with purchasing to contact vendors as needed

· Participates in training classes as scheduled by Department Manager

· Utilizes tools, manuals and catalog to improve technical & product knowledge

· Cross trains in all aspects of Customer Service Department

· Demonstrates Enthusiasm - be a positive and encouraging presence in the office.

· Other duties as assigned.

Qualifications

· High School diploma or GED required.

· 3-5+ years customer service experience required.

· 2+ years tech support / troubleshooting preferred.

· Inside Sales experience a plus.

· Heavy Call Center environment experience (parts/products industry, non-service industry)

· Sales order system and order entry experience required

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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Compensation:

The pay range for this role is USD 22.82/Hr. – 27.92/Hr. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training and experience.

Average salary estimate

$52703 / YEARLY (est.)

min

max

$47465K

$57941K

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What You Should Know About CUSTOMER SERVICE REP., Sonny's Enterprises LLC

Are you a people person with a knack for problem-solving? Look no further! Sonny's Enterprises in Savage is on the hunt for a passionate Customer Service Representative to join our dynamic team. As the world's largest manufacturer of conveyorized car wash equipment, we pride ourselves on delivering top-notch customer service that keeps our clients coming back for more. In this role, you will be the voice of our company, ensuring that every customer inquiry is handled with care and efficiency. You'll dive into a high-energy environment where you'll manage a high volume of phone calls, respond to emails, and assist customers in person. Your ability to multi-task and prioritize will shine as you facilitate new account setups, track orders, and address any service issues promptly. Plus, you’ll have the chance to collaborate with various departments, from purchasing to tech support. We believe in our team and invest in your growth, offering comprehensive training sessions to enhance your skills. With 3-5 years of customer service experience and a passion for helping others, you are the perfect fit. Join us, and let's accelerate what’s next together!

Frequently Asked Questions (FAQs) for CUSTOMER SERVICE REP. Role at Sonny's Enterprises LLC

What are the responsibilities of a Customer Service Representative at Sonny's Enterprises?

As a Customer Service Representative at Sonny's Enterprises, your primary responsibilities include providing exceptional customer service by efficiently processing orders and addressing inquiries. You'll attract potential customers by answering product questions and suggesting relevant services. Managing customer accounts and maintaining accurate records is crucial, as is resolving any product or service issues through effective communication. Your role will also involve working in a high-volume call environment, handling over 30 calls a day to ensure customer satisfaction.