Job details

Operations Director, Client Services

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Spruce Street Compliance is a political compliance firm based out of Washington, DC and Philadelphia, PA. Our firm is committed to supporting progressive causes and candidates nation-wide. This position works directly with clients and helps maintain the smooth operations in-house. This position will report to the COO and President and work in hand with the compliance services team on providing operations services to our clients.

Salary range: $85,000-95,000/annually + generous benefits package including premium health insurance benefits, retirement program, life insurance, and professional development opportunities. This position is an in-person position based in our Washington, DC office.

Responsibilities for Clients and Company

Develop, implement, and maintain quality assurance protocols
Help grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity
Maintain the operational functions of the office; ordering supplies, maintaining cleaning schedule, processing incoming mail, processing outgoing mail
Ensure client operational activities remain on time and within a defined budget
Track staffing requirements, help with hiring new employees as needed for clientsLead, motivate, and support teams within a time-sensitive and demanding environment
Conduct budget reviews and report cost plans to upper management
Work in tandem with Compliance Managers on weekly accounts payable processing to include confirming/assigning entering invoices into accounting software and printing & mailing checks, maintaining vendor W9s, monitoring cash accounts
On-boarding and off-boarding staff for clients, including i9 verification with eVerify
Monitor various aspects of an employee’s benefits including 401k, PTO, sick leave, etc.
Monitor benefits administration for the Firm and our clients and plan renewals
Develop organizational employee handbook guidance for clients in tandem with client’s needs and client general counsel; project manage finalizing the implementation of the handbooks and syncing policies with payroll vendorWork with Compliance Team on complying with campaign finance, nonprofit and IRS compliance requirements

Experience and Skills

Bachelor’s degree in operations management, business administration, or related field
3-5 years proven experience in an operations position in a campaign or nonprofit environment
Knowledge of general business software and aptitude to learn new applications; proficiency in GSuite and Quickbooks Online
Experience processing payroll and PTO tracking
Experience administering employee benefits
Commitment to supporting progressive causes
Experience with Human resources is a plus
Commitment to working within a diverse and inclusive workspace
Commitment to progressive causes and values-driven work

$85,000 - $95,000 a year

Spruce Street Compliance is an equal opportunity employer and committed to diversity, equity, and inclusion among its staff. The firm strongly encourages candidates from diverse backgrounds to apply and will hire based on qualifications of the candidate without regard to race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military or veteran status.

Average salary estimate

$90000 / YEARLY (est.)

min

max

$85000K

$95000K

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What You Should Know About Operations Director, Client Services, Spruce Street Compliance

As the Operations Director of Client Services at Spruce Street Compliance, you will play a pivotal role in ensuring our firm's dedication to progressive causes becomes reality. Located in bustling Washington, DC, this position is vital in maintaining our internal operations while directly interfacing with our clients to help them navigate through a very competitive political landscape. Reporting to the COO and President, you’ll be overseeing daily operations, developing quality assurance protocols, and importantly, helping our compliance services team elevate client support. We’re not just about tasks; we strive for efficiency and innovation in our processes to enhance responsiveness and satisfaction for our clients. The role will have you managing everything from supplies and mail to hiring staff and conducting budget reviews. You’ll also monitor important aspects like employee benefits and ensure seamless onboarding and offboarding processes. If you have a Bachelor’s degree in operations management or business administration, combined with 3-5 years of experience in a nonprofit or campaign setting, your hands-on expertise will be invaluable to us. At Spruce Street Compliance, we foster a welcoming and diverse environment, committed to uplifting voices and values that resonate with our mission. Join our team and be part of facilitating meaningful change across the nation!

Frequently Asked Questions (FAQs) for Operations Director, Client Services Role at Spruce Street Compliance

What are the responsibilities of the Operations Director, Client Services at Spruce Street Compliance?

The Operations Director, Client Services at Spruce Street Compliance is responsible for developing and implementing quality assurance protocols, enhancing organizational efficiency, maintaining office operations, and ensuring client activities are timely and budget-conscious. You will also oversee hiring, budget reviews, and monitoring employee benefits while working closely with the compliance services team.