Director, Revenue Operations

Squarespace is looking for a Director, Revenue Operations to lead and manage the end-to-end revenue operations function, driving operational efficiency and aligning processes, systems, and data across the revenue-generating teams. You will collaborate with senior leadership to develop strategies, streamline workflows, and improve forecasting, reporting, and analytics to ensure consistent revenue growth. Your leadership and expertise will be critical in scaling our revenue engine to meet both short-term and long-term business objectives.

You will report to the Senior Director, FP&A and be based out of our NYC headquarters.

RESPONSIBILITIES

• Collaborate with cross-functional teams including Legal, Sales & Marketing, Customer Operations, Product Management and Engineering, to identify and drive important business initiatives, aligning operational efficiencies to revenue outcomes.
• Collaborate with Product, Engineering, and other cross-functional teams to ensure that the technology ecosystem is integrated and aligned to support revenue goals.

• Business owner for systems related to Order Management, Billing, Collections and Cash Applications, including design, roadmap planning, optimizations and project sponsorship.

• Manage relationships with key third party partners related to the processing and billing of SQSP customers. 
• Apply knowledge of best practices surrounding the deal desk to streamline and scale. 
• Ensure clean, accurate, and actionable data for all revenue teams, utilizing CRM systems (e.g., Salesforce) and other tools to support reporting, dashboards, and analytics.
• Evaluate Billing & Collections data, as well as user feedback to make sound, data driven recommendations to reduce Billing Errors and Cash Collections delays, collaborating to manage risk and fraud related to core billing for the company. 
• Assist with external financial audits, SOC audits, and other due diligence requests
• Develop and implement systems to track and report on revenue KPIs, sales performance, and pipeline progress.

QUALIFICATIONS

• Bachelor's Degree in Business, Accounting, Finance; PMP certified preferred
• 12+ years of progressive Revenue and Financial Operations experience
• Experience with ASC 606
• Large billing SaaS system experience with emphasis on Billing, AR Module, Projects Module, Case Management or equivalent; multiple examples of large transformations
• Salesforce.com experience, ideally working knowledge of Salesforce CPQ (Configure, Price, Quote)
• Extensive experience developing and optimizing order to cash processes and systems

• Proven experience working with sales, marketing, and customer success teams in a fast-paced, high-growth environment
• Expertise in CRM systems (e.g., Salesforce, HubSpot) and revenue operations tools (e.g., Tableau, Domo, or similar analytics tools)
• Exceptional communication and leadership skills, with experience managing and mentoring teams
• Ability to work cross-functionally and manage multiple priorities in a fast-moving environment

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums 
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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