Retail Sales Lead (Water Tower Place)

As a Retail Sales Lead at Squishable, you will oversee daily operations, implement sales strategies, and ensure a unique shopping experience for customers. You'll work closely with the Store Manager to align objectives with company values while leading your team to manage productivity and enhance product knowledge.

To qualify for the Retail Sales Lead position at Squishable, candidates should have at least two years of supervisory experience in a fast-paced customer-facing environment. Additionally, strong organizational and communication skills, a passion for people, and the ability to foster a collaborative team atmosphere are essential.

At Squishable, we prioritize the growth of our team members. As a Retail Sales Lead, you'll receive ongoing training and mentorship to enhance your leadership skills and product knowledge. We believe in empowering our leaders to inspire their teams and foster an open culture of constructive feedback.

A typical day for a Retail Sales Lead at Squishable involves interacting with customers and the team, analyzing sales performance, organizing team schedules, and ensuring the store remains a welcoming environment. You will also be actively engaging in local initiatives to promote brand loyalty and community involvement.

Squishable is committed to diversity and inclusivity, creating a supportive environment for individuals from various backgrounds. We celebrate unique perspectives and actively work towards building a team that reflects our community, helping to foster a culture where every team member feels valued and included.

Highlight your ability to adapt your leadership style to different team members' needs. Explain that you convey empathy, keep communication open, and foster a teamwork-oriented environment to drive success.

Discuss your approach to conflict resolution, including encouraging open dialogue, maintaining a calm environment, and mediating discussions to ensure all perspectives are heard and respected.

Share a specific example where you set a sales target and developed a strategy to reach it, detailing how you involved your team and the resulting success. Use metrics to support your story.

Emphasize the importance of building relationships with customers. Share anecdotes that showcase your commitment to providing an exceptional shopping experience and how it translates to loyalty and repeat business.

Discuss your strategies for keeping spirits high, such as team-building activities, setting smaller goals, or introducing incentives. Explain how these approaches foster a positive work environment.

Illustrate your time management techniques, like assessing immediate needs, delegating responsibilities to team members, and remaining organized to maintain a smooth operation.

Mention hands-on training, workshops, and creating product knowledge guides. Highlight the importance of continuous education in keeping staff informed and passionate about the products.

Share your process for addressing complaints quickly and empathetically. Explain how you focus on finding solutions that meet customer needs while also balancing store policies.

Provide an example where you recognized that a strategy was not working and pivoted to a new approach. Focus on the thought process behind your decision and its positive outcome.

Share your knowledge about Squishable's products, culture, and mission. Convey your passion for the brand and how you align with its values and vision as a part of the team.