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End User Engineer II

End User Engineer II, Charles River Development, Assistant Vice President

Who are we looking for:

We are looking for an End User Engineer to join our team at Charles River Development. This role is crucial for driving the design and delivery of a best-in-class end user systems management solution leveraging Intune and SCCM. The ideal candidate will have extensive knowledge of end user systems and architecture and will be responsible for supporting mostly desktop end user systems. Work on deployment of key automation tools like MS Intune and strong knowledge of Active Directory is a must. They will work closely with the security team, network team, and hosting team to make improvements, development, and operation to ensure our solutions align with both our engineering and security goals.

In this role, the End User Engineering will partner with development teams to successfully engineer the design of end user systems, harden, and release services for IT and Engineering. They will act as a subject-matter expert on end user systems, own the lifecycle management of all end user services, and help drive a well-framed strategy. The candidate should have hands-on working experience with Intune and SCCM and be able to articulate business requirements into technical deliverables while maintaining a world-class cybersecurity posture.

Additionally, the End User Engineer will ensure departmental alignment to infrastructure and architectural standards and strategy. They will maintain quality assurance and support of services documentation, define and maintain strategy and policies using a risk-based priority methodology, and own the business case development of all projects. The ability to seek consensus and business unit agreements via influencing and building solid relationships is essential. Staying up to date on recent capabilities and maintaining regular cadence with key industry players is also a key responsibility.

Does this cover what you were looking for? If you need any more details or adjustments, feel free to let me know!

What you will be responsible for:

As a End User Engineering you will

·Act as subject-matter-expert on Endpoint patch management

·Own the lifecycle management of all Endpoints and help drive a well framed strategy for device management.

·Hands on working experience with Intune and other key Azure services

·Knowledge of Microsoft technologies including Active Directory

·Articulate business requirement into technical deliverables while maintaining a world-class and breeding edge cybersecurity posture

·Ensure departmental alignment to infrastructure/architectural standards and strategy

·Maintains quality assurance and support of services documentation

·Define and maintain policies using a risk-based priority methodology

·Own the business case development of all endpoint projects

·Seek consensus and business unit agreements via influencing and building solid relationships

·Stay up to date on recent Cloud capabilities while maintaining regular cadence with key industry players

·Align Endpoint roadmaps and plans to satisfy SOC2, ISO 27001 and other regulatory requirements.

Key Knowledge and abilities include

·Microsoft Intune Services

·Beyond Trust

·Deep knowledge in Powershell and other scripting technologies

·Extensive ability to implement design and monitor change to ensure both security and function

·Excellent presentation and report development skills

·Quest tools – Change Auditor, Recovery Manager, and GPO Admin Experience

·Effective verbal and written communication, presentation, and documentation

Education & Preferred Qualifications

·Bachelor’s degree in Engineering or Computer Science

·Professional industry-specific certifications

·Proficiency in Microsoft Visio and other Microsoft Tools

·8+ years in progressive IT experience

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we are making our mark in the financial services industry. For more than two centuries, we have been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in location, but you may expect generous medical care, insurance and savings plans among other benefits. You will have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value of State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

$90,000 - $142,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Average salary estimate

$116250 / YEARLY (est.)
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$90000K
$142500K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About End User Engineer II, State Street

Are you ready to take your skills to the next level as an End User Engineer II at Charles River Development? We are on the lookout for someone truly special to join our team! In this pivotal role, you will be at the forefront of designing and implementing top-tier end user systems management solutions, primarily utilizing tools like Intune and SCCM. If you have a knack for managing desktop end user systems and a deep understanding of end user systems architecture, this could be the perfect opportunity for you. Your day-to-day responsibilities will include collaborating with development teams to engineer solutions that align with both security and engineering goals. You will be the go-to person for all things related to end user systems, overseeing their lifecycle management, and ensuring our cybersecurity posture remains impeccable. Plus, you'll be working alongside security, network, and hosting teams to continuously improve our operations. Are you familiar with Microsoft technologies, especially Active Directory? If yes, that's a big plus! Being part of our team means you will maintain quality assurance, document services, and develop business cases for all endpoint projects. You will need to stay ahead of industry trends, and your ability to influence and build relationships will be key in securing consensus across departments. Join us on this exciting journey at Charles River Development and help shape the future of IT in our organization!

Frequently Asked Questions (FAQs) for End User Engineer II Role at State Street
What are the primary responsibilities of an End User Engineer II at Charles River Development?

As an End User Engineer II at Charles River Development, your main responsibilities will include owning the lifecycle management of all end user systems, designing innovative solutions with tools like Intune and SCCM, and collaborating with security and network teams to enhance our systems. You will also be responsible for defining policies, quality assurance in services documentation, and actively engaging with development teams.

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What qualifications are needed to apply for the End User Engineer II position at Charles River Development?

To apply for the End User Engineer II position at Charles River Development, candidates should have a Bachelor's degree in Engineering or Computer Science with at least 8 years of progressive IT experience. Familiarity with Microsoft technologies, especially Intune, SCCM, and Active Directory, is essential, as well as strong presentation and communication skills.

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How does the End User Engineer II at Charles River Development contribute to cybersecurity?

The End User Engineer II at Charles River Development plays a critical role in maintaining a world-class cybersecurity posture by ensuring seamless integration of end user systems with security protocols and procedures. This includes monitoring endpoint security, defining risk-based priorities, and aligning systems with SOC2 and ISO 27001 regulatory requirements.

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What tools and technologies should an End User Engineer II be familiar with at Charles River Development?

An End User Engineer II at Charles River Development should have hands-on experience with Microsoft Intune and SCCM, along with strong knowledge of Active Directory and other relevant Microsoft tools. Proficiency in scripting languages like PowerShell and knowledge of industry-standard tools like Change Auditor and Recovery Manager will greatly benefit the candidate.

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What is Charles River Development's work culture like for an End User Engineer II?

Charles River Development fosters an inclusive and supportive work culture. As an End User Engineer II, you will have access to a wealth of development programs, flexible work arrangements, and comprehensive benefits. The company values diverse backgrounds and actively engages with the community, ensuring everyone can thrive professionally and personally.

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Common Interview Questions for End User Engineer II
Can you explain your experience with Microsoft Intune and SCCM?

When answering this question, highlight your hands-on experience with Microsoft Intune and SCCM, providing specific examples of how you've utilized these tools to manage end user systems effectively. Demonstrating your ability to streamline deployments and improve operational efficiency will resonate well with the interviewers.

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How do you prioritize tasks during high-pressure situations as an End User Engineer?

Discuss your approach to prioritization in high-pressure scenarios, emphasizing the importance of aligning tasks with business needs and security objectives. Give examples of past experiences where you successfully managed competing priorities without compromising on quality or security.

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What strategies do you use to ensure effective collaboration with cross-functional teams?

Emphasize your communication skills and experience collaborating with various teams, such as security and network. Provide examples of successful projects where you engaged stakeholders, sought consensus, and maintained strong relationships to achieve common goals.

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Describe a challenge you faced while managing end user systems and how you overcame it.

Share a relevant experience that demonstrates your problem-solving capabilities. Describe the challenge clearly, explain the steps you took to address it, and highlight the successful outcome, showcasing your technical expertise and dedication to excellence.

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How do you stay current on industry trends and advancements in technology?

Discuss your methods for staying informed about industry trends, such as following leading technology publications, attending relevant conferences, or participating in professional networks. This shows your commitment to continuous learning and improvement in the rapidly changing tech landscape.

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What role does documentation play in your work as an End User Engineer?

Highlight the importance of thorough documentation in ensuring clarity and consistency in processes. Explain how you maintain comprehensive records of configurations, policies, and updates to facilitate knowledge sharing and support effective troubleshooting.

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How do you assess and manage risks related to end user systems?

Discuss your approach to risk management, including utilizing a risk-based priority methodology to identify potential vulnerabilities and implementing safeguards. Provide examples of processes you've established to mitigate risks while ensuring operational continuity.

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Can you give an example of how you have influenced a decision in a team setting?

Share a specific scenario where you successfully influenced a decision within a team, outlining your approach in building relationships, presenting data, and fostering consensus. This illustrates your leadership and persuasion skills.

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What is your experience with lifecycle management of end user devices?

In your response, illustrate your familiarity with lifecycle management processes, from planning and deployment to monitoring and eventual retirement of end user devices. Provide examples of how you have streamlined these processes for efficiency and effectiveness.

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How do you ensure alignment with architectural standards in your projects?

Explain your approach to ensuring that your projects adhere to established architectural standards, such as constantly reviewing that your designs meet compliance requirements and actively collaborating with architecture teams to maintain alignment with company goals.

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At State Street, inclusion and diversity are embedded in our values and culture. We know that an inclusive culture and a diverse workforce make us stronger and more successful. In a fast-paced and evolving world, we make it a priority to ensure ...

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DATE POSTED
March 31, 2025

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