Training and Development Manager - Southeast

The Training and Development Manager position at Stonhard entails a variety of responsibilities focused on onboarding new sales hires, developing training programs tailored to sales professionals, and facilitating their growth through structured support. You'll be expected to travel for direct field training, utilize multimedia platforms to enhance learning, and ensure effective use of Salesforce among team members. Engaging in real-time feedback during field rides is also a crucial part of your role.

To qualify for the Training and Development Manager role at Stonhard, candidates should have a minimum of 5 years of relevant experience or an equivalent mix of education and experience. Familiarity with multimedia and audio-visual equipment is necessary, along with extensive experience in developing sales training programs. Candidates with a Bachelor's degree in business or a related field and strong communication skills will be favored.

Success as a Training and Development Manager at Stonhard hinges on your ability to communicate clearly and engage effectively with your audience. Strong presentation and coaching skills are essential, as well as project management abilities to handle multiple training initiatives. Being detail-oriented, having superb listening skills, and the capacity to work both independently and collaboratively are equally important in this role.

The training process for new sales hires at Stonhard, led by the Training and Development Manager, includes onboarding sessions, development of practical selling tasks tailored to their learning curve, and hands-on field training. New hires will undergo consistent evaluations conducted in real-time to ensure they grasp the training material effectively, and there will be an emphasis on applying learned skills in a real-world selling environment.

The Training and Development Manager position at Stonhard requires significant travel, with about 75% of the time dedicated to supporting new team members in the field. Travel dates are scheduled starting as early as Week 6 of a recruit's training and continue throughout their second year after their sell date, ensuring robust and immersive training experiences.

Describe your systematic approach to onboarding, including the structured process you create to ensure new hires feel welcomed and informed. Highlight specific methods, technologies, and follow-up strategies you utilize to make the onboarding effective.

Provide a detailed account of a training program you developed that had measurable outcomes. Discuss the methods you implemented, the challenges faced, and how you assessed the success of the program in enhancing sales performance.

Discuss techniques you use to foster engagement, such as interactive activities, real-life scenarios, and multimedia tools. Emphasize the importance of feedback and how you encourage active participation.

Explain the metrics and feedback systems you put in place to assess the effectiveness of your training. Describe how you gather data, analyze it, and make real-time adjustments to enhance training programs.

Share your familiarity with Salesforce, your previous experience in training others to use the platform, and how you incorporate its best practices into your training curriculum.

Discuss your conflict resolution strategies. Focus on how you maintain a positive atmosphere while addressing challenges and ensuring all trainees are adequately supported in their learning journey.

Outline how you leverage technology, such as e-learning tools or CRM platforms like Brainshark, to facilitate and enhance training. Talk about the benefits of multimedia resources compared to traditional methods.

Speak about your approach to customizing training programs to meet the unique needs of different sales territories, considering factors such as market conditions, team dynamics, and sales strategies.

Share your vision for how you would like to contribute to Stonhard’s success. Emphasize your commitment to continuous improvement, professional growth for team members, and fostering a culture of learning and development.

Describe the methods you employ to keep current with industry trends, such as attending workshops, pursuing continuous education, or engaging with professional networks, and how this knowledge benefits your training practices.