Business Analyst, Intelligent Automation

As a Business Analyst in Intelligent Automation at Sysco, you'll be responsible for managing various phases of project delivery, particularly during ideation and discovery. Your tasks will include building business cases, drafting process documents, engaging with Subject Matter Experts, and serving as the communication bridge between business teams and IT. You'll also monitor bot performance to improve automation outcomes and support Proof of Concept initiatives.

To qualify for the position of Business Analyst in Intelligent Automation at Sysco, candidates need at least 4 years of business analysis experience, and 2 years of hands-on experience with RPA tools like Blue Prism or UiPath. Proficiency in Visio and familiarity with Power Apps and Power Automate are also required. Applicants should be well-versed in both business and technology, particularly in automation.

In the Business Analyst, Intelligent Automation role at Sysco, you will work with an array of tools and technologies such as Robotic Process Automation (RPA), Desktop Automation, Power Apps, Power Automate, and Alteryx. Your ability to use Visio for process mapping and documenting workflows will also be critical in supporting automation initiatives.

The working environment for the Business Analyst role at Sysco is hybrid, requiring three days a week at our Ultra park II Lagunilla, Heredia office. This setup allows for a blend of collaboration with your team and the flexibility to work remotely, ensuring you have the best of both worlds to thrive in your role.

This Business Analyst position in Intelligent Automation at Sysco presents a fantastic opportunity to be at the forefront of technological innovation. You’ll have the chance to work with cutting-edge automation technologies, develop your skills in RPA and process re-engineering, and contribute significantly to enhancing operational efficiency across the organization.

When answering this question, ensure to provide specific examples of RPA tools you've used, such as UiPath or Blue Prism. Discuss projects where you utilized these tools and any challenges you faced in the implementation process, highlighting your problem-solving skills.

Discuss your organizational skills and methods for prioritizing tasks effectively. Mention tools like task boards, and techniques such as the Eisenhower Matrix, to illustrate how you manage your time and resources to meet deadlines and stakeholder expectations.

Explain your strategy for building rapport with subject matter experts to gather insights effectively. Emphasize the importance of active listening, clarity in communication, and asking structure questions that lead to productive discussions.

Provide a detailed example of a process improvement project where you analyzed workflows, identified inefficiencies, and proposed solutions. Highlight the tools you used, the stakeholders involved, and the results achieved to demonstrate your impact.

Convey your understanding of data integrity's importance in RPA and automation projects. Explain how you validate data sources, conduct regular audits, and monitor bot performance to prevent errors and ensure consistency.

Identify common challenges in automation, such as resistance to change or technical limitations. Discuss your proactive strategies to address these issues, like stakeholder education, change management practices, and continuous improvement cycles.

Talk about the methods and documentation tools you have used, like Visio, to create process maps and documentation. Mention how your meticulous approach ensures clarity, consistency, and ease of understanding for future reference.

Define hyperautomation clearly and discuss its relevance in today’s digital landscape. Highlight how combining RPA, AI, and machine learning enables organizations to automate more complex processes and improve overall efficiency.

Emphasize your conflict-resolution skills by describing your approach to addressing conflicts calmly and constructively. Mention the importance of open communication and finding a compromise that works for all parties involved.

Reflect on your passion for innovation and technology that drives your interest in Intelligent Automation. Discuss how the potential for efficiency gains and business transformation motivates you to excel in this field.