Network Operations Center Specialist

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Network Operations Center Specialist

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!

What can you expect in a Network Operations Center Specialist role with TaskUs: 

Think of yourself as someone who will ensure maximum possible service availability and performance across the TaskUs Infrastructure. You will monitor all infrastructure, development and environmental alerts to ensure 24x7 operations and minimal service impact. You will provide early warning and rapid response for each and every alert. 

Imagine yourself going to work with one thing on your mind: to monitor the network infrastructure health; perform troubleshooting; escalate incidents and requests to the next level of support for the resolution.

Key Responsibilities:

• Validate the alert and escalate to appropriate IT technicians to have the issue investigated further.

• Investigate issues, resolve problems, and communicate status.

• Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.

• Respond to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring

• Provide analysis through the monitoring systems to proactively identify network issues.

• Monitor the ticket queue for incoming service requests and respond/resolve issues as required.

• Engage in regular network troubleshooting activities and resolve network connectivity issues.

• Generate periodic reports on network performance; Provide metrics (internal and/or customer-facing) to management as requested related to network performance.

• Ensure all activities are documented and tracked through the ticketing system.

• Execute established procedures as it relates to event, incident, and change management.

• Adhere to escalation procedures, task procedures, and troubleshooting processes.

• Maintain a team-focused attitude and work towards creating a healthy, respectful atmosphere.

• Perform these duties in a flexible fashion as the Network Operations Center is open 24x7x365.

• Participate and/or be part of the NOC continuous improvement activities as defined.

Required Qualifications:

• Minimum of 1 year Network Administration experience with in-depth hands-on experience in managing switches, routers and firewalls.

• Knowledge of Cisco IOS, network design and load balancers, a CCNA certification, and a knowledge of a wide number of routing protocols and transport technologies, including but not limited to BGP, EIGRP, RIP, IPVPN, MPLS, FR or ATM.

• An understanding of the ITIL framework is a plus.

• Experience in creating, utilizing, and maintaining technical documentation.

• Good English communication skills both verbal and written is needed.

• Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives.

• Able to work in a fast-paced environment with dynamic priority evolution, someone who has the ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision.

• Able to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes. Plus the ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus of assessment and engagement of proper external resources.

• Able to work under pressure to meet deadlines, ability to adapt to change.

• Able to work well independently and in a team environment plus experience in administering and managing SolarWinds tools is needed.

• Must be familiar with industry-standard tools such as Wireshark in addition to a set of internal custom tools used in network management.

• Must also be accurate and have excellent attention to detail plus be amenable to working on shifting schedules

Education / Certifications:

• A degree in Computer Science, Electronics Engineering or equivalent work experience in an engineering field.

Work Location / Work Schedule / Travel: 

• TaskUs Imus - Lizzy's Nook

• Onsite

• Rotational Schedule: (Day Shift: 6 AM to 3PM, Mid Shift: 2PM to 11PM, Night Shift: 10PM to 7AM)

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.