Data Center Technician L2, L3, And Leads

As a Data Center Technician at TEKsystems, you will be engaged in a range of critical tasks. These include addressing customer inquiries through support tickets, managing data center operations, supporting IT systems, and providing technical and operational support for colocation and connectivity services.

To be considered for the Data Center Technician roles at TEKsystems, candidates should have a minimum of 2-3 years of IT experience, ideally with practical knowledge in data center functions. Demonstrating experience in areas like rack and stack, break-fix, and cabling (including familiarity with cables such as Cat5 and Cat6) is crucial.

The work environment for a Data Center Technician at TEKsystems is fast-paced and highly collaborative. You’ll be fully onsite in Goodyear, Arizona, and will be part of a dedicated team providing 24/7 support across multiple shifts. This ensures that every technician has a vital role in maintaining the efficiency and functionality of critical IT infrastructure.

TEKsystems offers flexible shift options for Data Center Technician roles. Shifts include A-Side days (Sun-Wed), B-Side days (Wed-Sat), A-Side nights (Sun-Wed), and B-Side nights (Wed-Sat), all designed to suit various lifestyles and personal commitments.

Data Center Technicians at TEKsystems can anticipate a comprehensive benefits package, which includes medical, dental, and vision coverage, a 401(k) retirement plan, life insurance options, and potential time off/leave options. Specific eligibility applies to some benefits based on job classification.

When answering this question, focus on specific examples from your past roles. Discuss any experiences with hardware installations, troubleshooting, and maintenance you have undergone. Make sure to mention types of hardware you’ve worked with, such as servers, switches, or routers, and elaborate on the processes you followed to resolve issues.

Your answer should reflect a systematic approach. Discuss your method for identifying the problem, starting from the physical layer (checking cables, connections) to more complex diagnostics like using network monitoring tools. Highlight your analytical skills and any experiences that demonstrate your ability to resolve issues.

In your response, emphasize the importance of urgency and impact. Explain that you assess tickets based on the severity of the issue, including whether they affect numerous users or critical systems. Mention any task management tools you’ve utilized to keep track of your workload effectively.

Discuss your knowledge of cabling standards (such as TIA/EIA) and types of cables (Cat5, Cat6, fiber optics). This is an opportunity to showcase relevant experiences, such as installing and testing cables, to illustrate your technical proficiency in data center environments.

Use the STAR method (Situation, Task, Action, Result) to discuss a specific example. Describe the challenge clearly and explain the steps you took to resolve it, emphasizing teamwork if applicable. Conclude with the outcome and any lessons learned from the experience.

Discuss your proactive approach to learning, such as following industry blogs, participating in webinars, or attending workshops. You may also mention any certifications you hold or plan to pursue to show your commitment to maintaining your expertise.

Share specific tools or software you have experience with (e.g., Nagios, Zabbix, SolarWinds). Explain how you used these tools to monitor system performance, troubleshoot issues, or manage assets. Highlight any relevant experiences that demonstrate your competence in managing IT infrastructure effectively.

Show your understanding of safety protocols and procedures. Mention your adherence to electrical safety standards, data handling protocols, and environmental concerns. Discuss any formal training you’ve received or procedures you follow to maintain a safe working environment.

Emphasize your composed reaction during high-pressure situations. Outline the steps you would take to diagnose the problem quickly, inform necessary stakeholders, implement a backup plan, and communicate with your team to ensure minimal downtime for the system.

Reflect on your passion for technology and problem-solving. Discuss how the dynamic nature of IT excites you, the impact of your work on business continuity, or how contributing to innovative solutions keeps you engaged and motivated in the field.