Senior CloudOps Engineer - Azure

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

As a Senior Cloud Operations Engineer, you will be responsible for maintaining Azure cloud infrastructure. This role involves monitoring, troubleshooting, and optimizing cloud resources in order to ensure maximum uptime and performance. 

This a BAU/ Support focused role, on a daily basis you will support the digital ops team, with a focus on Service Delivery and Continuous Improvement within a managed service provider environment particular for Azure Services. You will also be working with cloud providers to manage and configure cloud resources, monitoring performance and availability of cloud resources, setting up automatic scaling, load balancing, and disaster recovery strategies, and performing system updates and patches.

You will optimize the performance of our systems through team collaboration of hardware and software configurations. Dive deep to resolve problems at their root, looking for failure patterns amenable to long-term solutions. You will work closely with other operations staff, engineering and client services to ensure cloud services are available 24 x 7.

On offer is an exciting career where you'll make an impact and work with innovative technology solutions. You'll perfect your skills alongside a talented and collaborative team while enjoying the recognition, progression and extensive benefits of a global organisation. 

Essential Skills – Must have

• Prior experience in a similar role is required.
• Strong experience in managing Azure infrastructure  
• Strong experience with Backups & Recovery, Azure Site recovery, Networking, Firewall & Entra
• Orchestrate patching using Azure Update Manager
• Strong troubleshooting skills in Azure and On- prem environments mainly Windows, Database and Linux platforms
• Powershell, Azure CLI scripting experience
• Significant experience in Customer support
• Ability to work in 24/7roster based call support environment

Communication and Collaboration/Continuous Learning:

• Excellent verbal and written communication skills to work effectively with cross-functional teams.
• Ability to collaborate with stakeholders to understand requirements and deliver solutions.
• Commitment to staying updated with the latest Azure developments and industry trends.

Good to have Skills – Desirable

• Able to develop and manage Azure integrations services such as Logic Apps, Event Hub, Event Grid, Api Management
• Proficient in managing databases, SQL Database preferred
• Experience in managing AKS infrastructure, including troubleshooting and patching
• Linux administration
• Relevant certifications
• Experience with Azure DevOps for CI/CD pipelines and automated deployments
• Problem-Solving and Troubleshooting:
• Ability to diagnose and resolve issues quickly and efficiently.
• Strong analytical skills to identify root causes and implement effective solutions.

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks