Telemarketer (Mandarin Speaker)

As a Telemarketer (Mandarin Speaker) at Teleport, your main responsibilities include engaging with prospective customers through cold calling, social media outreach, and referrals. You’ll develop tailored sales pitches for our Next Day delivery products, aiming to resolve delivery challenges for small-to-medium businesses. Additionally, you will serve as the primary contact for larger e-commerce brands and conduct regular account reviews to seek business growth opportunities.

To qualify for the Telemarketer (Mandarin Speaker) position at Teleport, you must be proficient in reading, writing, and selling in Mandarin, as the role involves communicating with brands focused on the Chinese and Hong Kong markets. Additionally, fluency in Cantonese is advantageous. We're also looking for effective communication skills in English and ideally, 1-2 years of experience in sales or business development.

The Telemarketer (Mandarin Speaker) role is pivotal in helping Teleport achieve its mission of providing fast, affordable, and reliable logistics solutions. By actively reaching out and converting potential customers, you play a crucial part in expanding our market presence, thereby helping more businesses benefit from our Next Day delivery services across Southeast Asia.

Success as a Telemarketer (Mandarin Speaker) at Teleport requires excellent communication skills in Mandarin, with proficiency in English and Cantonese being a plus. You should have a customer-centric mindset, the ability to listen and understand client needs, and a strong sales acumen. Additionally, being proactive and resilient in your engagement efforts will help you stand out.

At Teleport, we value continuous learning and professional development. As a Telemarketer (Mandarin Speaker), you'll have opportunities to work closely with our Product, Marketing, and Operations teams, gaining insights into various aspects of the logistics industry. We encourage exploring your interests, especially in sales and business development, so you can grow and advance within our organization.

When cold calling, I focus on building rapport quickly and keeping the conversation relevant to the client's needs. I research the business beforehand to ensure my pitch addresses their specific challenges, making it easier to connect my solutions to their goals.

In my previous role, I reached out to a hesitant lead by offering a tailored solution to their logistics issues. By actively listening to their concerns and presenting a compelling value proposition, I was able to convert them into a loyal customer, demonstrating the importance of customization in our approach.

To maintain client relationships, I prioritize regular communication through account check-ins and reviews. I also ensure I’m responsive to their needs and adaptable in offering new solutions as their business evolves, ensuring we grow together.

I approach rejection as an opportunity for growth. Each 'no' provides valuable feedback and insight. I analyze the reasons behind it and adjust my tactics accordingly, maintaining a positive mindset, which is crucial in sales.

I understand that Teleport is Southeast Asia’s leading logistics provider, focusing on affordable next-day delivery for businesses across the region. Their mission emphasizes innovation and customer satisfaction, making them a prominent player in the logistics space.

I would tailor my presentation to highlight Teleport's unique selling points that resonate with SMBs, showcasing how our Next Day delivery can solve their specific logistics pain points, thereby enhancing their customer satisfaction and operational efficiency.

Teleport stands out due to its commitment to transparency, innovation, and urgency. Their focus on making next-day delivery a realistic goal for all businesses, combined with a customer-centric approach, positions them uniquely in the logistics industry.

I stay motivated by setting personal goals and celebrating small wins. Continuous learning about product offerings and leveraging successful strategies keeps me engaged, and knowing my efforts contribute to client success fuels my drive.

I've worked with several CRM tools to manage leads and track client interactions. I find they are essential for organizing my workflow, enabling me to maintain client relationships effectively and analyze data to improve my sales strategies.

My biggest sales achievement involved leading a campaign that significantly increased revenue from a previously underperforming segment. By understanding customer pain points and tailoring our approach, among other strategies, we not only hit but exceeded our sales targets.