Field Service Technician Syracuse

As a Field Service Technician at TOMRA North America, your primary responsibilities will include traveling to various retail locations to diagnose, troubleshoot, and repair our reverse vending machines. You'll be working hands-on with mechanical and electrical components, ensuring that machines are functioning optimally. Strong customer service skills are essential since you'll interact with store personnel to address their needs and provide solutions.

To be considered for the Field Service Technician position at TOMRA North America, candidates should possess exceptional customer service and communication skills. Proficiency with laptops and Windows software is necessary, along with a valid driver's license. A solid safety record from previous employers is also important to ensure a safe working environment.

The Field Service Technician role at TOMRA North America offers a competitive pay of $21.00 per hour, along with quarterly bonus potential. Employees will enjoy a generous benefits package that includes health, dental, and vision insurance, a 401K plan with matching options, paid time off, professional development assistance, and tuition reimbursement.

Field Service Technicians at TOMRA North America should be physically fit, as the job involves using hands to assemble, disassemble, and repair mechanical components. Candidates must be able to regularly lift up to 50 lbs and frequently push/pull up to 150 lbs, which is crucial for the maintenance of our large reverse vending machines.

To apply for the Field Service Technician position at TOMRA North America, interested candidates should submit their resume and cover letter directly to the company's careers page or follow the application instructions provided in the job listing. Be sure to highlight your relevant experience and customer service skills for the best chance of success.

When answering this question, share specific examples of your past experiences involving troubleshooting mechanical and electrical systems. Highlight any relevant training or certifications you may have received, and emphasize your problem-solving skills and ability to work under pressure.

To effectively answer this question, describe your process for prioritizing service calls based on urgency and customer needs. You could mention using a time management system or checklist to keep tasks organized and ensure compliance with service standards.

When responding, think of a specific scenario where you turned a negative customer experience into a positive one. Explain the situation, the steps you took to address the complaint, and the outcomes that followed, emphasizing your customer service skills.

Discuss your proficiency with various technologies and software relevant to the Field Service Technician role. Provide details about any specific programs you have used and how they have enabled you to efficiently report issues and document resolutions.

In your answer, outline the safety protocols you adhere to while repairing equipment. Highlight your understanding of safety regulations, proper use of protective gear, and your previous workplace experience demonstrating a commitment to safety.

Describe your approach to building relationships with retail partners, focusing on communication, reliability, and responsiveness. You could mention your proactive follow-up actions and how you ensure that their needs are met promptly and effectively.

Discuss your passion for technology and sustainability, showcasing how these integrative themes inspire your work. Mention personal achievements or goals that drive you to go above and beyond in your role as a Field Service Technician.

Explain your problem-solving approach when faced with unexpected challenges. Include examples of how you stay calm under pressure and use critical thinking to adapt and troubleshoot situations effectively.

Provide insights on your communication methods when educating clients about their machines. Sharing tips on equipment care or usage can empower clients and demonstrates your commitment to customer service.

Research the company beforehand and be prepared to discuss what specifically attracts you to TOMRA North America. Showcase your enthusiasm for their sustainability mission and how you see your role as a Field Service Technician playing a part in that.