Broadcast Radio Automation Systems Engineer

A successful Broadcast Radio Automation Systems Engineer at Townsquare Media will need to demonstrate strong analytical and problem-solving skills. Proficiency with Windows workstation and server systems is essential, along with familiarity with MSSQL, Active Directory, and networking (Cisco/Fortinet). Knowledge of various broadcast platforms, particularly RCS Zetta and NexGen, is highly preferred. Additionally, excellent verbal and written communication skills, attention to detail, and the ability to work independently are vital for success in this role.

A typical day for a Broadcast Radio Automation Systems Engineer at Townsquare Media involves ensuring broadcast automation systems are functioning at peak performance. You'd begin by checking system uptime status, addressing any potential issues proactively. Part of your day will include responding to support requests from radio stations, providing remote break/fix solutions, and educating new users on the software. You may also have meetings with management to discuss system improvements or upcoming installations, while continuously monitoring compliance with IT practices.

Yes, a desire to travel is part of the Broadcast Radio Automation Systems Engineer role at Townsquare Media. While the position is primarily remote, you may need to venture to various markets for installations, upgrades, and onsite support. This travel ensures that you can personally oversee new system deployments and offer firsthand assistance to radio stations when necessary.

Townsquare Media nurtures a supportive and dynamic work environment for its Broadcast Radio Automation Systems Engineers. Working remotely means you can enjoy a flexible schedule while being part of a collaborative team. The company promotes continuous learning and personal development, affording employees ample opportunity to expand their skills in broadcasting and technology within a thriving media organization.

Townsquare Media prefers candidates for the Broadcast Radio Automation Systems Engineer position to have experience in broadcast radio automation. While a Bachelor’s degree in Computer Science or a related field is a plus, it is not a strict requirement. What really matters is your hands-on experience with broadcast systems, preferably with a minimum of three years in computer systems specializing in this field.

As a Broadcast Radio Automation Systems Engineer at Townsquare Media, you'll work with a range of advanced technologies, including broadcast automation platforms like RCS Zetta and NexGen, Audio over IP systems such as Wheatstone and Axia, and various networking technologies (Cisco/Fortinet). Your role will also involve maintaining server and workstation systems, making it essential to be well-versed in VMWare, MSSQL, and Microsoft Office Suite.

The Broadcast Radio Automation Systems Engineer plays a pivotal role in achieving Townsquare Media's mission to connect communities through great radio content. By ensuring the seamless operation of automation systems and providing reliable technical support, you help maintain the quality and consistency of the broadcasting experience that audiences rely on every day. Your contributions not only support internal teams but also enhance listener satisfaction and engagement with Townsquare's radio products.

In answering this question, highlight specific systems you've worked with, such as RCS Zetta or NexGen. Discuss your hands-on experience, any challenges you've faced, and how you've overcome them to ensure smooth broadcasting operations.

Outline your systematic approach to troubleshooting, from identifying the problem to testing solutions. Use specific examples to illustrate how you've resolved issues in past roles, demonstrating your analytical abilities and problem-solving skills.

Discuss the importance of proactive monitoring and maintenance. Mention your strategies for keeping systems updated and identifying potential issues before they affect broadcast operations. Your detailed plan will show your commitment to reliability.

Talk about your experience implementing user access controls and regular audits of system security. Highlight the balance between accessibility for users and robust protection against unauthorized access. Being able to reference specific tools or methodologies you've used can enhance your answer.

Emphasize the importance of clear communication, especially when collaborating with other departments like IT and Engineering. Describe how you ensure that your messages are understood and what steps you take to facilitate effective communication across teams.

Use this opportunity to demonstrate your organizational skills. Talk about the criteria you use for prioritization, such as urgency and impact on broadcast operations. Share techniques or tools you employ to keep track of requests and stay efficient.

Reflect on your familiarity with technologies like Wheatstone and Axia. Provide examples of projects or tasks where you implemented or supported these systems, highlighting any challenges and how you managed them effectively.

Elucidate how comprehensive documentation contributes to smoother operations and troubleshooting. Discuss how you maintain records of procedures, updates, and solutions and how this practice benefits colleagues and end-users.

Share your strategies for continuous learning, such as attending workshops, online courses, and industry conferences. Mention any professional organizations you are part of, and demonstrate your enthusiasm for staying ahead in the technological landscape.

Discuss your success in providing effective remote support, detailing any specific challenges faced and how you overcame them. Highlight your ability to maintain strong communication and your customer service approach during remote engagements.