Seasonal Sales Associate

As a Seasonal Sales Associate at Trek in Cottonwood Heights, your responsibilities will include providing incredible hospitality to customers, guiding them in their cycling journey, and assisting in achieving sales targets. You will learn about various bike components, apparel, and technologies while actively participating in daily huddles and following the Guide Sales Process to enhance customer engagement.

To qualify for the Seasonal Sales Associate position at Trek, you should possess a positive attitude towards learning and helping others, an eagerness to sell bicycles and related accessories, and a desire to work within a team that shares a passion for cycling. Prior retail or customer service experience is beneficial but not mandatory.

Trek supports the professional development of its Seasonal Sales Associates through ongoing training programs, Trek University modules, and daily role-playing exercises that improve sales and customer service skills. The company encourages its employees to advance their knowledge on products and services, contributing to a fulfilling work environment.

Seasonal Sales Associates at Trek enjoy a range of benefits including competitive healthcare options, a 401(k) with matching, employee stock ownership plans, tuition reimbursement up to $15,000, and discounts on Trek products. The supportive company culture also fosters growth and camaraderie among team members.

A typical day for a Seasonal Sales Associate at Trek in Cottonwood Heights involves assisting customers as they explore bicycles and accessories, completing a Daily Task List, participating in team huddles, and engaging in merchandising activities. You’ll also play a crucial role in prepping bikes for service, ensuring that everything runs smoothly in-store.

When answering this question, express your passion for cycling, customer service, and how you value teamwork. Emphasize how Trek's mission aligns with your personal values, and showcase your eagerness to make a meaningful impact on customers seeking to enhance their cycling experience.

Discuss your conflict resolution skills and the importance of active listening. Explain that you would calmly address the customer's concerns, strive to understand their perspective, and work towards a solution that ensures their satisfaction—demonstrating your commitment to providing top-notch hospitality.

Here, you should provide details about your previous roles in sales or customer service, highlighting your achievements and the skills you developed. Focus on relevant experiences that demonstrate your ability to engage with customers and meet their needs effectively.

Prepare by familiarizing yourself with Trek's bicycle models, components, and related accessories. Mention how you have studied or interacted with their products and express your enthusiasm for helping others choose the right gear based on their cycling goals.

Discuss your organizational skills and ability to remain calm under pressure. Explain that you assess customer needs first, then tackle other tasks in order of importance—ensuring a balanced approach that supports both sales and operations.

Mention your interest in cycling blogs, forums, and attending industry events or trade shows. Explain that you understand the importance of staying informed to provide knowledgeable recommendations to customers and promote new products effectively.

Outline your proactive approach to reaching sales goals, such as building relationships with customers, understanding their needs, following up on leads, and utilizing promotional materials. Highlight using teamwork and collaboration with your colleagues to drive sales together.

Acknowledge that it’s normal to encounter gaps in product knowledge. Explain that you would ask colleagues for assistance or refer to available resources (like online databases or company material) to ensure you provide accurate and helpful information to customers.

Share that you believe in open communication, supporting teammates, and fostering positive relationships. Emphasize your willingness to collaborate, share feedback, and encourage each other in achieving store objectives while creating a fun workplace.

Express how hospitality creates a welcoming atmosphere that enhances customer experiences. Explain that excellent customer service builds loyalty and encourages positive word-of-mouth, leading to further sales opportunities for the business.