Software Support Analyst

Are you passionate about enterprise-level applications and software systems? Do you thrive on solving complex problems, analyzing business needs, and delivering reliable software solutions? The University of Maine System invites you to join us as a Software Support Analyst, where you'll play a critical role in ensuring optimal operation and reliability of enterprise systems across our campuses. Systems supported may include Brightspace, Google Workspace, Microsoft 365, Identity Management, and other system-wide service offerings. You will have the option of remote work or working on any of the UMS campuses. Remote employees must live in the United States.

Key Responsibilities:

• Administer, monitor, and customize enterprise-level applications and software systems.
• Collaborate with developers, database administrators, and functional experts to ensure smooth operation.
• Configure and design customization to software systems and develop integrations.
• Analyze and address issues with system interfaces and coordinate resolution with internal teams and vendors.
• Provide end-user training and support for enterprise-level applications.
• Participate in planning, testing, and deployment of software updates and upgrades.
• Ensure data security and compliance with organizational policies.
• Write and maintain technical and functional documentation.

Salary: The normal hiring range for this position is $55,000 to $60,000, commensurate with training, education, and experience. For current UMS employees, the salary will also take into consideration existing pay for transfer or promotion.

Benefits: The University of Maine System provides a highly competitive benefits package that includes holidays, vacation, and sick time; health, dental, and vision insurance; a tuition waiver program for employees and their eligible dependents; a 403(b) retirement plan with a 10% university contribution, and more. View our Benefits Information Summary to learn more. 

Work Schedule: Monday through Friday, 8:00 AM to 4:30 PM with evenings and weekends as needed.

Knowledge, Skills, and Abilities
Required:

• Proven ability to analyze business needs and create effective software solutions.
• Strong troubleshooting skills and ability to work with end-users remotely.
• Excellent organizational skills and the ability to set priorities and follow project schedules.
• Strong written, verbal, and interpersonal communication skills with the ability to communicate with people of various knowledge levels.
• Team player with the ability to work independently.

Preferred:

• Proficiency in query languages such as SQL.
• Proficiency in programming languages like Java, JavaScript, or other similar languages.

Qualifications
Required:

• Bachelor's degree or the equivalent combination of training and experience.
• Three years of recent experience supporting software in an enterprise and/or higher education environment. 

HOW TO APPLY
Materials must be submitted via "Apply Now. You will need to complete an application and upload the following: 

1. A cover letter that describes your experience, interests, and suitability for the position. 
2. A resume/curriculum vitae.

Important items to know about the recruitment process:

• Review of applications will begin immediately. For full consideration, materials must be submitted by April 8, 2025.
• Materials received after the initial review date will be reviewed at the discretion of the University.
• Incomplete application materials cannot be considered. 
• The successful applicant is subject to appropriate background screenings.
• We are not able to consider applicants who require Visa sponsorship.
• Employee must live in the United States.

In complying with the letter and spirit of applicable laws and pursuing its own goals of diversity, the University of Maine System does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity, or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability physical or mental, genetic information, or veterans or military status in employment, education, and all other programs and activities.  The University provides reasonable accommodations to qualified individuals with disabilities upon request. The following person has been designated to handle inquiries regarding non-discrimination policies: Director of Equal Opportunity, 101 Boudreau Hall, University of Maine, Orono, ME  04469-5754, 207.581.1226, TTY 711 (Maine Relay System).