As a Billing Representative at CHI Health in Omaha, your main responsibilities include ensuring that medical and pharmacy benefits are accurately billed. You will communicate with patients regarding their medical supplies and answer any billing queries. Additionally, you'll research insurance eligibility, manage patient accounts, submit necessary paperwork for claims, and work collaboratively with various departments to ensure timely and accurate billing. Your role is crucial in maintaining clear communication and effective record keeping.

For the Billing Representative position at CHI Health, a high school diploma or GED is preferred, with a minimum of two years of medical billing experience being highly desirable. You should also have a strong understanding of medical terminology and basic mathematical skills. Familiarity with healthcare billing regulations, experience in using billing software, and excellent communication skills will greatly enhance your application.

CHI Health values your work-life balance, which is why they offer an array of benefits for Billing Representatives. These include health, dental, and vision insurance, paid time off, tuition assistance, and wellness programs. They also provide access to a direct primary plan and support for child and adult dependent care, allowing you to focus on your personal responsibilities without compromising your career.

To thrive as a Billing Representative at CHI Health in Omaha, strong communication and teamwork skills are essential. You must be detail-oriented, possess the ability to perform mathematical calculations confidently, and have proficiency in Microsoft Office applications. Knowledge of applicable healthcare laws and regulations, as well as experience with relevant coding systems, will also help you succeed in this role.

CHI Health emphasizes the importance of career growth and development, offering tuition assistance and numerous resources for training and improvement. As a Billing Representative, you could advance to more senior billing positions or transition to different roles within the healthcare finance department, depending on your interests and career goals, making it an excellent starting point for your career.

When discussing your experience in medical billing, highlight specific roles you've held and the tasks you managed, such as processing claims or communicating with insurance companies. Use examples that demonstrate your expertise with billing software, adherence to regulations, and ability to resolve issues effectively.

To answer this question, explain your approach to customer service. Describe how you remain calm and empathetic while understanding the patient's concerns. Discuss how you investigate the issue, clarify necessary information, and provide solutions to ensure patient satisfaction and understanding.

In your response, emphasize the importance of attention to detail. Discuss how you verify information before processing claims, double-check for accuracy, and maintain clear records of communications with patients and insurers. This shows your commitment to preventing errors.

Express your knowledge of healthcare regulations and coding systems such as ICD-10 and HCPCS. Describe any training or certifications you've obtained and how you apply this knowledge to ensure compliance and accuracy in your billing practices.

Share your time management strategies when prioritizing tasks. Explain how you assess the urgency of inquiries, maintain a to-do list, and set deadlines to ensure each task is completed efficiently. This showcases your organizational skills.

When sharing a challenging billing situation, focus on the problem, your process in resolving it, and the outcome. Highlight your critical thinking and problem-solving skills, and how you maintained professional communication throughout the process.

Discuss your adaptability when it comes to learning and using new technology. You could explain how you typically familiarize yourself with new systems through tutorials, collaborating with colleagues, or seeking mentorship, demonstrating that you are proactive about skill development.

Articulate your interest in the Billing Representative role at CHI Health by mentioning your alignment with their mission to provide compassionate care. Express your enthusiasm for contributing to a collaborative team and how the benefits offered align with your values regarding work-life balance.

Explain your commitment to continuous learning and how you utilize online resources, professional associations, and training workshops to stay current on changes in healthcare billing and coding. This demonstrates your initiative in ensuring accurate practices.

Confidentiality is paramount in billing roles. Describe your understanding of HIPAA regulations and how you ensure patient information is protected by using secured systems, limiting access to sensitive data, and adhering to established protocols in your billing practices.