Client Experience Advisor - job 1 of 2

As a Client Experience Advisor at LSL Land & New Homes, your main responsibilities include managing a portfolio of property sales, responding to inquiries, tracking activities in CRM systems, overseeing marketing performance, and ensuring transparent communication with clients and stakeholders throughout the sales process.

For the Client Experience Advisor position at LSL Land & New Homes, previous experience in the property sector, particularly in estate agency or new builds, is essential. A strong understanding of the property sales process, communication skills, and the ability to multitask are also critical for success in this role.

LSL Land & New Homes offers comprehensive training and ongoing support for Client Experience Advisors to develop their skills in property services. This includes mentorship and resources to help build expertise in property sales and enhance customer service abilities.

Building strong relationships as a Client Experience Advisor at LSL Land & New Homes involves excellent communication, empathy, and transparency throughout the sales process. Actively listening to clients and promptly addressing their needs can foster trust and long-term connections.

The working environment for a Client Experience Advisor at LSL Land & New Homes is collaborative and customer-focused. Team members are encouraged to support one another and work together towards shared goals while enjoying a flexible work arrangement.

When managing multiple property sales, prioritize tasks based on urgency and importance, and use tools like calendars and CRM systems to keep track of deadlines and appointments. This will help ensure every client receives timely attention.

The shared ownership process allows buyers to purchase a portion of a property while renting the remaining share. My experience comes from working with clients to calculate ownership shares and guiding them through the necessary steps to secure home financing.

Effective communication requires a blend of regular updates, active listening, and empathy. I schedule check-ins and provide timely updates on their property status to ensure they are well-informed and feel valued throughout the sales process.

I once had a client concerned about delays in their property closing. I took the initiative to communicate with all stakeholders, addressed their concerns, and worked diligently to expedite the process, ultimately ensuring a smooth closing experience for them.

The most rewarding aspect of working in property services is witnessing clients’ excitement as they achieve their property goals, whether it's buying their first home or selling and moving up. Being a part of such significant life moments is truly gratifying.

To handle stress and maintain organization, I remain proactive by creating checklists and using organizational tools. Furthermore, I practice mindfulness techniques to stay calm and focused even during busy periods.

Tools like CRM platforms, project management software, and data analysis tools are invaluable in real estate. I find them helpful for tracking sales progress, managing client relations, and analyzing market trends to inform decisions.

I ensure compliance by staying updated with current property laws and regulations, attending training sessions, and maintaining accurate records of transactions and client communications to facilitate transparency and adherence to standards.

Personal qualities like empathy, resilience, strong communication skills, and a keen attention to detail are essential for a Client Experience Advisor, enabling them to build trust and provide outstanding service to clients.

LSL Land & New Homes is renowned for delivering tailored property solutions, focusing on customer service and efficient processes. Their offerings include part exchange, new build sales, and shared ownership services, emphasizing a client-centered approach.