Relationship Manager

A Senior Relationship Manager at East West Bank is responsible for conducting due diligence, assessing risks, and structuring credit facilities. This role also involves active prospecting of new customers and expanding existing client relationships. Furthermore, it includes managing client portfolio risk, preparing credit proposals, and monitoring credit quality while cross-selling various banking services.

To be considered for the Senior Relationship Manager position at East West Bank, candidates should ideally possess a Bachelor's degree and 15+ years of relationship management and sales experience in commercial banking. A high level of customer-centricity, excellent communication skills, and the ability to work independently under pressure are also essential qualifications.

As a Senior Relationship Manager at East West Bank, you can anticipate significant career advancement opportunities thanks to our sustained growth and commitment to employee development. Given the diverse nature of our clientele and services, exceptional performance could lead to opportunities in senior leadership roles or specialized areas within our banking operations.

East West Bank supports its Senior Relationship Managers through a collaborative environment, where you'll work closely with internal teams to provide tailored solutions. Additionally, utilizing market intelligence and insights is integral in understanding client needs. You’ll also have access to ongoing training and resources to further enhance your customer service capabilities.

In the role of Senior Relationship Manager, you will cross-sell an array of services such as treasury management, trade finance, foreign exchange solutions, wealth management, and interest rate derivatives. By understanding your clients' unique needs, you can offer comprehensive banking solutions that enhance their business operations.

When handling client objections, it's essential to actively listen to their concerns and empathize with their situation. Then, use your knowledge of East West Bank's services to provide tailored solutions that address their specific needs while reinforcing the value you can bring to them.

My approach to building and maintaining client relationships involves consistent communication, understanding their needs, and delivering exceptional service. I believe in being proactive by scheduling regular check-ins to ensure I'm continually meeting their expectations and adapting to any changes in their requirements.

To identify new market opportunities, I stay informed by researching industry trends and attending community events. Networking with other professionals and actively seeking feedback from existing clients helps me discover gaps in the market and tailor our services accordingly.

I prioritize my responsibilities by assessing the urgency and importance of each task. Utilizing organizational tools and setting clear deadlines helps ensure that I'm efficiently meeting client needs and managing ongoing projects without compromising service quality.

Teamwork is crucial in my role as a Senior Relationship Manager, as collaboration with internal partners is essential for delivering comprehensive client solutions. Sharing insights and leveraging each other's strengths often results in improved service and more innovative approaches to client challenges.

Ensuring compliance with banking regulations involves staying up-to-date with industry guidelines and company policies. I regularly participate in training sessions and audits and work closely with compliance teams to monitor client interactions and ensure that all transactions adhere to relevant regulations.

In my previous role, I exceeded sales goals by implementing a customer engagement strategy that involved personalized follow-ups and tailored service offerings. This resulted in significant upselling and referrals, greatly surpassing the targets set by the management.

I believe my extensive experience in commercial banking, coupled with my proactive approach to client engagement and strong sales track record, makes me an excellent fit for the Senior Relationship Manager position at East West Bank. My dedication to exceptional customer service aligns well with the bank's commitment to integrity.

When assessing credit risks for clients, I utilize a thorough due diligence process, including evaluating financial statements, market conditions, and credit history. This comprehensive analysis ensures I properly structure credit facilities that align with both client needs and East West Bank’s risk tolerance.

To stay informed about industry trends, I regularly read financial publications, follow industry leaders on social media, and attend relevant conferences or webinars. Networking with industry peers also provides valuable insights into emerging trends and shifts in client expectations.