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Workplace Eperience Manager

ABOUT UNIT

Unit is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Bill.com, Honeybook, Relay, and more.

We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels.

We are seeking an organized, proactive, and detail-oriented Workplace Experience Manager to join our dynamic team. In this role, you will be the backbone of the office, ensuring smooth daily operations, supporting the executive team, and contributing to a positive workplace environment. The ideal candidate will be a self-starter, comfortable in a fast-paced environment, and possess excellent communication and organizational skills.

Key Responsibilities

  • Oversee day-to-day office operations, ensuring the workplace runs efficiently and is well-organized.

  • Maintain a clean, organized, and comfortable office environment, ensuring supplies are stocked, equipment is functional, and the space is welcoming for all employees and visitors.

  • Ensuring all visiting guests are prepared for their visit and have an enjoyable experience while here

  • Lead in the planning and execution of office events, such as team-building activities, holiday parties, and other company-wide gatherings.

  • Plan and coordinate catering services for company meetings, special events, and regular office meals (3 days a week).

  • Manage relationships with all vendors, ensuring a high standard of service and quality.

  • Assist in booking flights, hotels, transportation and other reservations for traveling executives, ensuring seamless travel arrangements.

  • Provide general administrative support to the CEO and other executives as needed.

  • Assist in the planning and hosting of our quarterly board meetings 

  • Host company-wide meetings and guest speakers 

Qualifications

  • Love for hosting!

  • Proven experience as an office manager, executive assistant, or similar administrative role.

  • Strong organizational and multitasking skills.

  • Excellent communication skills, both written and verbal.

  • Proficiency in office software (e.g., Microsoft Office Suite, Google Workspace).

  • Strong attention to detail and ability to work independently.

  • Ability to maintain confidentiality and handle sensitive information.

  • Exceptional time management skills and the ability to prioritize tasks effectively.

  • Ability to work in a fast-paced and dynamic environment.

  • Experience with event planning or coordination.

  • Strong interpersonal skills and vendor management experience.

LIFE AT UNIT

Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We’re a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.

Average salary estimate

$90000 / YEARLY (est.)
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$80000K
$100000K

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What You Should Know About Workplace Eperience Manager, Unit

Join Unit, a leading innovator in embedded finance, as our new Workplace Experience Manager in New York! In this pivotal role, you'll be the heartbeat of our office environment, ensuring that every day runs smoothly and efficiently. We're seeking someone who is organized, detail-oriented, and thrives in a vibrant, fast-paced atmosphere. You'll oversee day-to-day operations, making sure our workplace is not only well-organized but also welcoming and comfortable for both staff and visitors. Your love for hosting will shine as you plan team-building events and celebratory gatherings, enhancing team camaraderie. With your excellent communication skills, you'll support our executive team by managing travel arrangements and providing essential administrative support. As a key player in maintaining positive relationships with our vendors, you'll ensure that our supplies and services meet the high standards we value at Unit. If you have proven experience in administrative roles and a passion for creating exceptional workplace experiences, we would love to meet you. At Unit, you'll become part of a dedicated team striving to make finance accessible for everyone, all while being energizing and slightly casual about our mission. We can’t wait to see how you help shape our workplace culture!

Frequently Asked Questions (FAQs) for Workplace Eperience Manager Role at Unit
What are the key responsibilities of a Workplace Experience Manager at Unit?

As a Workplace Experience Manager at Unit, you will oversee day-to-day office operations, ensuring that the environment is organized and efficient. You will maintain supplies, coordinate office events, manage vendor relationships, and provide administrative support to executives. Your role is crucial for creating a positive workplace culture that promotes collaboration and satisfaction.

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What qualifications are needed to be a Workplace Experience Manager at Unit?

To be a Workplace Experience Manager at Unit, candidates should have proven experience in office management or a similar role. Strong organizational, communication, and multitasking skills are essential. Proficiency in office software and experience with event planning will also be valuable. The ideal candidate should be detail-oriented and able to thrive in a fast-paced environment.

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How does the Workplace Experience Manager contribute to Unit's culture?

In the role of Workplace Experience Manager at Unit, you play a vital part in nurturing a supportive workplace culture. You will facilitate team events, ensure a comfortable atmosphere, and provide a seamless experience for employees and visitors alike, all while being a friendly face in the office. Together, these efforts lead to a more engaged and productive team.

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What kind of events does the Workplace Experience Manager plan at Unit?

As a Workplace Experience Manager at Unit, you will lead the planning and execution of various office events, including team-building activities, holiday parties, and guest speaker sessions. These events play a crucial role in fostering relationships and enhancing workplace morale, creating a sense of community among employees.

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What is the work environment like for a Workplace Experience Manager at Unit?

The work environment for a Workplace Experience Manager at Unit is dynamic and fast-paced, filled with enthusiastic colleagues who are passionate about making finance more accessible. You'll have the opportunity to engage with different teams, manage diverse tasks, and contribute to a positive workplace vibe that encourages creativity and collaboration.

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Common Interview Questions for Workplace Eperience Manager
What strategies do you use to manage office operations effectively?

To manage office operations effectively, I prioritize organization by implementing structured systems for tracking supplies, scheduling events, and coordinating with vendors. I regularly review and adjust these processes to ensure they meet the changing needs of our team.

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How do you handle conflicts or difficult situations in the workplace?

In handling conflicts, I believe in maintaining open communication. I listen to all parties involved, mediate discussions, and focus on finding mutually beneficial solutions. This approach not only resolves issues but also reinforces a collaborative atmosphere.

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Can you give an example of a successful event you planned?

Absolutely! One example of a successful event I planned was our annual team-building retreat. I coordinated logistics, from booking venues to arranging catering, and incorporated feedback from past retreats to enhance the experience. The positive outcomes, such as increased team cohesion, highlighted the event's success.

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What tools do you use for scheduling and organization?

I utilize tools like Google Workspace for scheduling and communication, alongside project management software such as Trello or Asana to keep track of tasks and timelines. These tools help me stay organized and ensure transparency in operations.

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How do you prioritize tasks when managing multiple responsibilities?

When managing multiple responsibilities, I assess the urgency and importance of each task. I use a prioritization matrix to identify which tasks to tackle first and break them down into manageable steps to maintain focus and efficiency.

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How do you maintain a positive office environment?

Maintaining a positive office environment involves regularly checking in with colleagues, encouraging collaboration, and celebrating achievements, both big and small. Creating an open feedback loop also ensures that everyone feels comfortable sharing ideas for improvement.

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What experience do you have in vendor management?

I have significant experience in vendor management, where I focus on building strong, professional relationships. I ensure that contracts are comprehensively managed and regularly review vendor performance to maintain quality service standards.

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How do you ensure confidentiality in handling sensitive information?

I take confidentiality very seriously. I follow strict protocols regarding information access, ensure all sensitive documents are securely stored, and limit information sharing to only those who need it. This practice guarantees the privacy of our executive team's data.

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What is your approach to welcoming visitors and guests?

My approach to welcoming visitors involves creating a warm and inviting atmosphere. I ensure all preparations are in place ahead of their arrival, including personalized greetings, refreshments, and providing informational materials about our office culture and services.

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Why do you believe teamwork is important in the workplace?

Teamwork is vital because it fosters creativity and produces diverse perspectives that lead to innovative solutions. A collaborative environment enhances communication and strengthens relationships, ultimately resulting in a more productive and engaged team.

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Your Business Development & Solutions UNIT We are creating end-to-end business development solutions from production management, product development, quality control, in-country logistics and duty/fre...ight management. As a true strategic partner...

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DATE POSTED
March 20, 2025

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